Director of Enterprise and Support

Overview

Clark Hill is hiring a Director of Enterprise Applications and Support. This position can be located in Atlanta, GA;
Chicago, IL;
Collin County, TX;
Dallas, TX;
Detroit, MI;
Houston, TX;
Philadelphia, PA;
Phoenix, AZ; or Pittsburgh, PA. The Director provides strategic and operational leadership for the firm’s application portfolio and end-user support services, aligning with firm strategy and business needs.

• Define, maintain, and execute a multi-year roadmap for enterprise platforms and the end-user desktop.
• Drive modernization initiatives, including cloud adoption, platform optimization and rationalization, and technical debt reduction.
• Own the full application lifecycle: evaluation, selection, implementation, configuration, maintenance, and retirement.
• Improve internal and vendor-managed service desk operations to ensure responsive, high-quality service to attorneys and staff.

• At least ten (10) years of progressive IT experience and responsibility, with at least five (5) years leading enterprise applications and/or end-user support in a multi-site or complex environment.
• Experience in legal or professional services environments; familiarity with ITSM platforms and endpoint management.
• Experience leading ITIL-aligned support operations with measurable KPI improvements preferred.
• ITIL Foundation (or higher), PMP/Agile, and relevant cloud or platform credentials required.

The salary range is $150,000 - $225,000 annually, based on a full-time schedule. Actual compensation depends on qualifications, experience, skills, training, internal equity, and market data. This position is eligible for an annual discretionary bonus. Clark Hill offers health insurance with optional HSA/FSA, short and long term disability, dental, vision, life insurance, 401K, vacation, sick time, parking/public transportation allowance, and an employee assistance program.

Clark Hill is an AmLaw 200 law firm with 30 offices across the United States, Ireland, and Mexico. With 700+ attorneys, we collaborate in agile teams to deliver outstanding service and support client business goals.