IT Infrastructure Manager

Overview

We are seeking an experienced and highly professional Remote IT Infrastructure Manager to serve as the dedicated technical and client-facing lead for a key, high-profile account across the United States. This is a critical, long-term Full-Time Employee position for a global organization, offering exceptional visibility and the opportunity to leverage a strong network background in a business-centric capacity. If you thrive in a highly accountable, customer-facing role and are ready to ensure technical excellence for a top-tier client, we encourage you to apply.

• Serve as the primary escalation point and hands-on contact for all network and client service issues within the assigned region.
• Manage a small team of on-site IT professionals, coordinating high-profile technical projects with executive stakeholders and ensuring service delivery excellence.
• Lead the planning and execution of local network downtimes, ensuring adequate testing, quick recovery, and adherence to global IT standards.

• 7+ years of related experience with a strong technical background in network infrastructure and IT operations.
• Demonstrated ability to manage and lead technical teams, including network services and client support staff.
• Proven experience supporting IP-based networks, WAN technologies, cloud environments, DHCP, and DNS.
• Strong customer orientation, excellent verbal and written communication skills, and comfort interacting with senior-level executives (Directors, VPs).
• Ability to travel up to 50% to active client sites within the US.

Join a dedicated team and drive the success of a crucial client relationship by ensuring the stability and performance of their mission-critical network infrastructure.