Principal System Analyst

As a Principal Application Systems Analyst in Enterprise Dev & Integration
, you will serve as a technical architect and thought leader, guiding enterprise‑level solutions that power secure data integration, workflow automation, and digital transformation across the institution.

In this role, you will have the opportunity to architect and advance the Service Now platform, influence enterprise technology strategy, and support complex clinical and operational applications that directly impact MD Anderson’s mission to end cancer.

• Comprehensive Benefits: MD Anderson offers paid medical benefits
  , generous PTO
  , and robust retirement plans designed to support your health, well‑being, and long‑term financial stability.
• Technical Leadership Opportunities: Work as a platform architect, lead complex integrations, and design enterprise‑grade solutions in a highly respected IT environment.
• Professional Growth: Access to certifications, training, leadership development programs, and exposure to cutting‑edge technologies and strategic initiatives.
• Mission‑Driven Impact: Your expertise helps sustain the systems that enable patient care, research excellence, and operational efficiency across one of the world’s top cancer centers.
• Collaborative & Inclusive Culture: Join a team that values innovation, partnership, mentorship, and continuous improvement.

The deal candidate will have 7-10 years of IT experience and at least 5 years of Service Now experience.

The Principal Applications Systems Analyst provides technical leadership in application solution development, system integration, database design, and enterprise architecture. Serving as a technical or team lead, this position supports secure web‑based data collection, integration, and reporting across complex multi‑system environments. This role also functions as the technical architect for the Service Now platform
, ensuring scalability, security, compliance, and alignment with institutional best practices.

• Design integration patterns for external systems using Service Now Integration Hub, SOAP, REST, and standard integration protocols.
• Design and maintain overall platform architecture, including MID servers, discovery, event management, ITSM, ITOM, and Sec Ops modules.
• Define platform management policies, including:
  • Development best practices
  • Upgrade/patching guidelines
  • Code quality standards
  • Release calendar management
• Develop regression and testing strategies using tools such as Service Now Automated Testing Framework.
• Establish data analytics and reporting strategies using native Service Now tools or external tools (e.g., Snow Mirror).

• Serve as a Service Now architect lead with experience in ITSM, ITOM, Sec Ops, or related modules.
• Define integrations and data models supporting enterprise workflows.
• Apply technical knowledge in Java, HTML, JavaScript, Web Services, LDAP/Active Directory, networking, and database administration.
• Identify business objectives and develop outcome‑focused technology roadmaps.
• Work within Agile and ITIL frameworks to support enterprise development and operations.
• Provide technical and architectural consultation to service leads.
• Escalate platform issues related to capacity, compliance, or architecture to the Center of Excellence (CoE) engagement lead.

• Track all platform development and administration activities, including:
  • Platform ticket resolution
  • Backlog implementation aligned with priorities
  • Resource provisioning for strategic initiatives
  • Maintaining platform health (performance, security)
• Present architectural guidance for strategic initiatives such as upgrades, new modules, and custom solutions.

• Provide coaching, guidance, and oversight to Service Now developers and administrators.
• Promote best practices in architecture, integration, and code quality across the team.

• Perform additional responsibilities as assigned.

• Required:
  
  Bachelor's Degree
• Preferred:
  Master's Degree in Computer Science, Software Engineering, Management Information Systems, Healthcare Administration or related field.