Technology Support Lead - IAM & AWS

Overview

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in the Commercial and Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

• Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Oversees the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security
• Develop and implement comprehensive strategies for onboarding and supporting Identity and Access Management (IAM) applications and tools such as Forge Rock and Ping Identity
• Ensure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycle
• Leads the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience
• Collaborates with engineering, product, security, and business teams to align production management initiatives with organizational goals
• Establishes and monitors key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Champions automation and Dev Ops practices to streamline operations and reduce manual intervention and toil
• Monitors service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Tracks industry trends and emerging technologies, recommending enhancements to production management practices

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient experience in observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, and Splunk), with experience in configuration, integration, and analysis of application and infrastructure metrics
• Proficient in Python scripting
• Experienced in implementing processes aligned with the Information Technology Infrastructure Library (ITIL) framework, and proficient knowledge of cloud security principles, compliance frameworks, and risk management
• Proficient in Identity and Access Management (IAM) Forge Rock and Ping Identity, OAuth, OIDC
• Hands-on expertise with AWS cloud deployments and AWS services (EC2, IAM, S3, Lambda, Cloud Formation), architecture, and security best practices
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Demonstrated expertise in Linux scripting, enabling effective management of routine operations and tasks within a Linux environment
• Experience with enterprise scheduling tools (Autosys or Control-M), with the ability to manage and automate workflow processes effectively
• Experience with automation tools, Dev Ops methodologies, and CI/CD pipelines

• AWS certifications (AWS Certified Solutions Architect, AWS Certified Security Specialty)
• Experience in financial services, or highly regulated industries

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking,…