Technology III - SRDT​/Production support​/SRE

As a Technology Support III within the Commercial & Investment Bank - Markets - Sales, Research & Data Technology (SRDT) team at JPMorgan Chase, you will play a critical role in ensuring the stability, availability, and performance of our production applications and AWS-based platforms. You will proactively manage and support complex application flows, troubleshoot and resolve incidents, and partner with engineering and product teams to deliver seamless and resilient technology services.

In this role, you will blend hands‑on production/application support with AWS infrastructure management and SRE practices. You will leverage automation, observability, and best‑in‑class tooling to minimize manual effort, drive continuous improvement, and optimize platform operations. Your expertise will help us deliver reliable, scalable, and high‑performing solutions that support the firm’s business objectives.

• Treat operations as software problems: proactively identify, troubleshoot, and resolve system failures to minimize client impact and ensure seamless business operations.
• Analyze and support end‑to‑end production application and infrastructure flows, ensuring reliable service delivery.
• Monitor production environments for anomalies, leveraging observability tools and dashboards to detect and address issues promptly.
• Develop and implement automation to reduce manual toil and enhance observability.
• Collaborate with Software Engineering, Product, and other stakeholder teams to drive issue resolution, operational stability, and performance improvements.
• Continuously improve and maintain real‑time monitoring dashboards for system operability and performance.
• Identify trends, manage incidents, and support problem and change management for full‑stack technology systems.
• Participate in AWS/public cloud infrastructure management, including cost optimization and resource right‑sizing.
• Ensure platform resiliency through disaster recovery (DR), site reliability (SR), and high availability (HA) practices.

• 3+ years of experience in technology support, production/application support, or infrastructure management.
• Proven expertise in troubleshooting and maintaining IT applications, infrastructure, and services.
• Experience supporting public/private cloud-based applications, preferably on AWS.
• Proficiency in automating support operations using scripting (Python, UNIX shell, etc.) and tooling.
• Hands‑on experience with observability and monitoring tools (e.g., Dynatrace, Splunk, ITRS Geneos).
• Familiarity with Infrastructure as Code (IaC) tools and major cloud platforms (AWS, Azure, or GCP).
• Certification in Cloud technologies (AWS, Azure, GCP) and Infrastructure as Code tooling.
• Solid understanding of networking concepts and troubleshooting.
• Strong collaboration skills and the ability to build effective relationships across teams.
• Demonstrated continuous improvement mindset.

• Familiarity with Tableau Administration
• Familiarity with ITIL support methodologies and concepts.
• Experience working in a Dev Ops or Site Reliability Engineering (SRE) environment.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.