Non-College Workstudy|User Support Services

Department:
User Support Services Salary: $12.00 per hour

Job Duties and Responsibilities

* Provides first-tier technical support to students, faculty, and staff

* Performs lab opening and closing procedures

* Troubleshoots hardware/software problems

* Provides basic Canvas support

* Check-out lab equipment to students, such as laptops, books, or webcams

* Monitors the operation of the general computer lab, electronic classrooms, and open areas

* Assists with Software installations and PC imaging

* Greets students as they come into the general computer area

* Provides data entry for the Help Desk Ticketing System

* Answers Help Desk phone line as needed

* Performs other duties as assigned

Knowledge, Skills, and Abilities

* Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications

* Knowledge of and experience working with a variety of wireless devices

* Should have basic software and hardware troubleshooting skills

* Must have a positive and professional attitude, be a team player, and be an effective communicator

Qualifications

* Must be a current student at UHD

* Must be able to work a flexible working schedule, including weekends

* Must have prior customer service-related experience

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.