More jobs:
Non-College Workstudy|User Support Services
Job in
Houston, Harris County, Texas, 77020, USA
Listed on 2026-02-17
Listing for:
University of Houston at Downtown
Apprenticeship/Internship
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
User Support Services Salary: $12.00 per hour
Job Duties and Responsibilities
* Provides first-tier technical support to students, faculty, and staff
* Performs lab opening and closing procedures
* Troubleshoots hardware/software problems
* Provides basic Canvas support
* Check-out lab equipment to students, such as laptops, books, or webcams
* Monitors the operation of the general computer lab, electronic classrooms, and open areas
* Assists with Software installations and PC imaging
* Greets students as they come into the general computer area
* Provides data entry for the Help Desk Ticketing System
* Answers Help Desk phone line as needed
* Performs other duties as assigned
Knowledge, Skills, and Abilities
* Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
* Knowledge of and experience working with a variety of wireless devices
* Should have basic software and hardware troubleshooting skills
* Must have a positive and professional attitude, be a team player, and be an effective communicator
Qualifications
* Must be a current student at UHD
* Must be able to work a flexible working schedule, including weekends
* Must have prior customer service-related experience
All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.
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