IT Systems Analyst

Position Description

About Harris County Housing & Community Development:

Harris County Housing & Community Development provides life‑enhancing projects and programs to residents of Harris County. Our services include spurring community investment through the provision of home buying programs, partnering with community members and housing developers to build diverse housing options that uplift communities and offer other assistance that support community building.

Under general supervision, the IT Analyst will be collaborating with the Development Operations and IT support team to support our software applications. The IT Analyst works to ensure the efficient functioning of our computer systems by analyzing, troubleshooting, and enhancing software and data solutions. The IT Analyst will be responsible for system configuration, builds, testing, report development and implementing updates in order to enhance the organizational value of the various software applications.

They will participate in the implementation of new applications as well as upgrades and maintenance of existing applications. SQL skills are used to manage and manipulate data, generate reports and support decision‑making processes.

• Assist in resolving system related problems as a subject matter expert on assigned applications such as Case Worthy and Recovery Trac; provide technical support and training to end‑users to enhance system understanding and utilization.
• Analyze business requirements, issues and workflows and apply application knowledge to meet operational and organizational needs; proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
• Work closely with the project manager to coordinate project timelines with internal departments and external stakeholders; collaborate with IT team members to ensure successful development, testing and implementation of software solutions; develop strong relationships with end user communities, vendors and business partners.
• Analyze existing systems to identify issues, bottlenecks and areas for improvement; document application processes and maintain records; identify opportunities to enhance customer usability, efficiency and experience.
• Ensure compliance to department and IT processes and quality standards while completing and reviewing project deliverables; adhere to department standards for system configuration and change control.
• Other duties as assigned.

Equal Opportunity Employer

Harris County is an Equal Opportunity

Employer:

(Use the "Apply for this Job" box below). Employment Opportunity Plan .aspx

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This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• Bachelor's degree in a computer‑related major such as Computer Science, Information Technology, Management Information Systems, or another related field.

Experience:

• Minimum of five (5) years of progressing work experience in a related field utilizing either Case Worthy or Recovery Trac case management tools.

Licensure:

• Valid Driver's License (Texas upon hire).

Knowledge, Skills, and Abilities:

• Solid industry knowledge and demonstrable experience in application analysis.
• Basic understanding of SQL Server data structures and TSQL.
• Basic reporting skills such as extract and transform of datasets.
• Ability to quickly learn additional skills to keep up to date on ever changing IT technologies.

NOTE:

Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications.

Position Type, and Typical Hours of Work:

• Full‑Time | Regular
• Monday - Friday from 8:00 am to 5:00 pm.
• Hybrid work schedule.
• Some flexibility with schedule.
• Occasional extended hours and weekends on occasion.

Work Environment: This position is based in an office environment, where the use of computers, phones, scanners, and filing cabinets is routine.

Physical Demands: Exerting up to 40 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.