Epic Cadence Analyst

• The Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies.
  
  The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management.

QUALIFICATIONS

EDUCATION

• Bachelor’s degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional
• An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience

EXPERIENCE

• Five years’ experience in IT or clinical or business workflow required
• Experience supporting large scale clinical, ancillary or business environments
• Decision Tree Build, Provider Record Maintenance (SER Build), Welcome Kiosk Build, Referrals and Authorization experience/build, Patient, Authorization, and Referral WQs, Ticket Scheduling build
• MyChart support, Epic Cheers support and build, Epic Provider Finder, Project Management skills

LICENSES AND CERTIFICATIONS

Required

• Certification if appropriate to assigned application. (i.e. Epic) Epic certification must be maintained
• Epic Cadence Required AND Epic MyChart or Epic Ambulatory

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
• Expert technical skills to support multiple applications and projects simultaneously
• Strong knowledge of project management methodologies and ability to apply them to large scale system implementation
• Strong knowledge of multidisciplinary clinical or business information systems
• Demonstrated leadership skills
• Expected to be proactive in all areas of responsibility