ServiceNow Solution Architect

Job Summary

The Service Now Solutions Architect is a key member of the Service Now Practice, responsible for designing and leading delivery of end-to-end Service Now solutions with a primary specialization in IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). While ITAM is the primary expected area of expertise, the architect is also expected to have experience with ITSM and ITOM processes, particularly where intersect with ITAM outcomes.

This role translates client business requirements into scalable, secure, and upgrade-safe solutions aligned with Service Now best practices and organizational goals.

• Collaborate and Advise clients to understand their requirements and lead the design, development, configuration, and implementation of Service Now Platform and modules with a focus on ITAM engagements.
• Architect integrations with third-party applications (e.g., Active Directory, SCCM, Tanium, SAP, Ariba, Workday, Jira) using SOAP and REST APIs.
• Oversee platform security, data integrity, and compliance with organizational and industry standards.
• Provide strategic recommendations on technical best practices and industry trends.
• Mentor and guide development teams and the broader Service Now practice, ensuring high-quality deliverables and adherence to architectural standards.
• Ensure deliverables meet solution requirements; sign off on technical specifications, architecture diagrams, system documentation, and update set promotions.
• Lead design and architecture reviews, ensuring scalability, reliability, and performance optimization.
• Participate in pre-sales activities, including project sizing, scoping, and client demos.
• Maintain comprehensive technical documentation, including process flows, design documents, and implementation guides.
• Promote a positive work culture and continuous learning within the team.
• Proactively identify, evaluate, and incorporate Service Now AI capabilities, including Now Assist, into solution designs to drive automation, efficiency, and enhanced user experiences.
• Collaborate with practice leadership and cross-functional teams to identify, design, and refine Service Now offerings that address evolving customer needs and market trends.
• Actively participate in go-to-market activities, including the definition of value propositions, solution collateral, and enablement for sales and delivery teams.

(First 6

Months)

• Lead delivery architecture on 2-3 Service Now engagements for ITAM
• Meet or exceed delivery KPIs
• Support 2-3 successful presales engagements
• Refine and publish updates to Service Now ITAM Offerings
• Align Service Now ITAM offerings with other ITAM product services
• Define, validate, and establish at least two AI offerings for clients

• The Service Now Architect reports to the Sr. Director, Service Now & ITAM Technology
• Collaborate regularly among the broader Service Now and IT Portfolio Management teams
• Coordinate with sales teams to support pre-sales engagements with clients
• Working with ITPM leadership to continuously improve offerings, delivery efficiency, and value opportunities for clients
• Open communication and regular meeting cadencemaintainedwith delivery leaders.

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
  • Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
  • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
  • Access to EAP and concierge services
  • Pre-paid legal at no cost
  • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.