Lead, Clinical - Epic Ambulatory​/MyChart

The Lead, Clinical Applications position provides strategic direction, analysis, support, maintenance, data integration and customized solutions for clinical applications and databases used throughout the Baylor College of Medicine clinical departments. Provides direction on project management and implementation activities for clinical systems related to the clinical practice. The Lead Clinical Applications Analyst will work primarily with Ambulatory applications; however, responsibilities are cross functional to support other clinical modules or technical support.

This role rotates on-call and help desk tier 2 support. The Department of Information Technology at Baylor College of Medicine provides technology services, support and partnership in delivering key values to the mission of Baylor College of Medicine. Information Technology offices are located at the Baylor Main Campus, in the Texas Medical Center. This position is eligible to work hybrid within the Greater Houston, TX area with only occasional onsite as needed.

The Clinical Team is a cross functional team that is responsible for supporting multiple Epic modules (Ambulatory, MyChart, Beacon, Willow, Care Everywhere, Epic Care Link, Genomics, Healthy Planet) in collaboration with other Clinical Technology teams to support patient access, revenue and third-party integration and interfaces. The candidate must be willing to multi-task, eager to learn and demonstrate accountability. Lead Analysts are empowered to independently lead projects and provide coordination and direction for the team.

They must have strong communication skills and demonstrate competence in communicating and conducting presentations and demonstrations with Operational leaders, physicians and clinical staff.

• Provides application/database analysis and support, system integration, interface integration or customized application solutions for clinical applications used throughout the Baylor clinical departments.
• Provides direction on project management and implementation activities related to the implementation of clinical systems data. Accountable for successful project outcome.
• Facilitates communication with Baylor clinical staff and Baylor affiliated institutions related to assessing and defining operational workflow, system requirements and solutions. Provides clinical systems expertise, training, and other support as needed.
• Designs, develops and maintains custom clinical content for the practice management system, electronic medical records system or the interface engine application software as assigned.
• Provides in-depth analysis, validation and correction of data within clinical applications including practice management systems, EMR, EMPI, Interface Engine application and associated modules as assigned.
• Performs application monitoring and planning, utilization tracking and reporting. Provides application/system tuning when appropriate.
• The Lead Clinical Applications Analyst will work primarily with Ambulatory applications; however, responsibilities are cross‑functional to support other clinical modules or technical support. This role rotates on‑call and help desk tier 2 support.
• Performs other job‑related duties as assigned.

• Bachelor's degree. Four years of relevant experience may substitute for degree requirement.
• Six years of relevant experience.

• Experience in Epic Ambulatory and/or MyChart.
• Epic Ambulatory Certification.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.