Functional Analyst, SFMC Houston, TX Posted

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs

The Functional Analyst, Salesforce Marketing Cloud (SFMC) collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

• Collaborates effectively with the agile team to configure package software when applicable Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
• Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
• Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
• Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
• Provides production support and helps drive down technical debt
• Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
• Develop documentation and provide training to users as appropriate
• Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
• Provide functional analysis for the domain/software related to Mergers & Acquisitions
• Provide functional analysis for domain/software RFP process
• Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

• Bachelor's degree in CS or equivalent

• 2-4 years of experience in configuration, coding and application development
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
• Basic knowledge of continuous integration / continuous delivery practices

• Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
• Effective interpersonal, teamwork and collaboration skills
• Strong analytical and business problem solving skills
• Strong communication and documentation skills

• Salesforce Marketing Cloud certifications (Administrator, Consultant, or Email Specialist)
• Experience with:
• Mobile Connect / Mobile Push
• AMPscript (functional understanding)
• SQL (basic to intermediate)
• Familiarity with Salesforce CRM, CDPs, or customer data platforms
• Experience working in Agile or hybrid delivery environments
• Financial services, healthcare, retail, or B2B marketing experience (if applicable)

• Functional analysis & requirements documentation
• Marketing operations & campaign execution
• Data‑driven thinking
• Cross‑functional collaboration
• Attention to detail and quality
• Problem‑solving and continuous improvement

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Aff… This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.