IT System Administrator; P9​/IB

PURPOSE AND SCOPE

The purpose of this document is to determine the job of IT system administrators. This Policy applies to the Information Technology Department.

This document describes the roles and responsibilities of a system administrator.

A System Administrator is a professional who plays an important role in maintaining organizational policies to ensure the integrity of computer systems. A system administrator ensures that the technology infrastructure runs smoothly and efficiently while meeting company requirements.

• Meeting with supervisor to discuss system needs/improvements.
• Managing Windows, Linux, or Mac systems
• Troubleshooting operating system issues.
• Group policy and Active Directory management
• Training staff on newly deployed group policies and or software systems.
• Fixing hardware and software issues related to system admin.
• Managing/maintaining a virtual environment
• Creating/managing/maintaining virtual machines/servers
• Managing/maintaining physical servers
• Backup and restore systems as needed
• Maintaining server rooms organized and clean
• Maintaining Monitoring systems (Zabbix, Graylog, etc.)
• Monitoring systems for failures
• Manage and support systems through MDM
• Manage and support endpoints/anti-virus software
• Manage and maintain inventory
• Managing system administrator-related projects
• Creating/Managing/maintaining documentation for Procedures, Policies, Forms.

• Career
• Bachelor's degree in computer science or related field.
• In-depth knowledge of operating systems, Windows, Linux and Mac
• Strong troubleshooting skills
• Good network understanding.
• Familiarity with hardware
• Knowledge about OS upgrade/downgrade
• Cybersecurity sense.
• Strong data backup/recovery knowledge
• Strong Group Policy management understanding
• Scripting knowledge
• Good project management understanding
• Excellent communication skills
• Personal
• Sense of urgency
• Sense of responsibility