Academy for Services & Consulting - Success Plan Manager - Houston; Hybrid

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

• The SAP Academy for Services & Consulting is a development program designed for individuals with 0-3 years of professional experience; candidates with more than 3 years of experience will not be considered.
• SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role.
• The role requires candidates to be onsite at an SAP office or customer location (3 days per week), in alignment with our Pledge-to-Flex policy; candidates MUST live locally to the SAP location they’re applying to.
• SAP is not offering relocation benefits for this role.

As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4

HANA, RISE With SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands‑on experience, you will learn how to:

• Translate customer business objectives into structured success activities.
• Support outcome‑driven success plans aligned to customer priorities.
• Contribute to governance, cadence management, and value discussions.
• Collaborate across SAP delivery, architecture, and adoption teams.
• Apply SAP’s success plan methodology consistently and at scale.

• Successfully complete a structured 12‑month learn‑and‑apply academy program.
• Participate in classroom learning, simulations, and real‑customer engagement scenarios.
• Support the execution of success plans under guidance of experienced success plan managers.
• Assist with development, maintenance, and updates of customer success documentation.
• Prepare materials for governance meetings, including quarterly reviews and steering sessions.
• Support tracking of adoption milestones, consumption indicators, and value realization inputs.
• Participate in proactive risk identification and escalation preparation.
• Collaborate with customer engagement partners, enterprise architects, data architects, success experts, and delivery teams.
• Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools.
• Contribute to continuous improvement of engagement quality and customer experience.

• Support executive‑level customer relationships built on trust, transparency, and consistent delivery quality.
• Ensure disciplined planning, execution, and follow‑up across all success plan activities.
• Provide clear, concise, and value‑based executive communications and reporting.
• Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership.
• Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes.
• Uphold SAP standards for service quality, governance, and customer engagement excellence.

• STEM degree or equivalent technology experience.
• 1–3 years as a functional/technical consultant or in project management.
• Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
• Proven focus on customer value—defining success metrics and driving consumption, retention, and time‑to‑value.
• SAP solution architecture knowledge (S/4
  
  HANA, HANA, SAP BTP, Cloud/SaaS).
• Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.
• Able to translate business needs into technical/functional requirements and practical roadmaps.
• Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with customer engagement partners, success plan managers, enterprise and data architects,…