Technical Support Specialist

Position Overview

Under limited direction, the Technical Support Specialist provides technical assistance to the department’s personnel and actively works with external service providers to ensure the highest possible levels of a positive customer experience. Works closely with other technology personnel to troubleshoot hardware and software problems, install new hardware and software, and support AV systems in conference rooms. Utilizes knowledge of technology to ensure that organizational systems are up to date.

Also responsible for helping personnel learn how to use software programs and hardware.

• Actively collaborate with Engineering Department personnel and cross‑functional teams to deliver the best possible customer experience.
• Configure, install, troubleshoot, and maintain IT systems, end‑user devices, and peripherals for all users.
• Demonstrate strong knowledge of network printers, including configuration, maintenance, and troubleshooting of Xerox printers, plot printers, and other enterprise printing devices.
• Manage IT inventory, including tracking, auditing, asset tagging, and documentation of hardware and peripherals.
• Maintain a solid understanding of device lifecycle management, from procurement and deployment to maintenance, upgrades, and secure decommissioning.
• Responsible for the installation, configuration, management, and troubleshooting of network printing infrastructure, ensuring secure, reliable, and efficient printing services across the organization.
• Adhere to established quality standards and maintain a high level of professional behavior at all times.
• Serve as the first point of contact for end‑users, providing technical support through inbound requests and proactive outbound assistance.
• Troubleshoot issues effectively or elevate as appropriate in a timely manner, ensuring clear and consistent communication throughout the support lifecycle until resolution.
• Ensure a high level of customer focus and collaborative problem‑solving for incidents and service requests.
• Work independently, manage multiple priorities, and exercise sound judgment within established policies and guidelines.
• Provide engaging, well‑organized, and informative evidential feedback and documentation when required.
• Consult with users to assess hardware and software requirements and assist with procurement and order placement.
• Perform additional duties and support tasks as assigned.

• Bachelor’s Degree (4‑Year College Degree).
• CompTIA A+ Certification.

5 years’ experience providing technical support in a medium to large organization.

Must possess a valid Texas Driver’s License.

• The preferred candidate should possess a polite demeanor, exhibit a keen eye for detail, maintain excellent organizational skills, demonstrate efficiency, exhibit self‑motivation, and excel in a collaborative team environment.

• Participate in the classification process of departmental staff based on MEF responsibilities.
• Be available for temporary deployment to an alternative work location, role, or telework assignment during emergency events.
• Confirm work assignments with supervisor prior to reporting to any worksite during such events.
• Remain flexible in assuming alternative duties as directed to support County operations continuity.

Harris County is an Equal Opportunity Employer

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If you need special services or accommodations, please call  or email

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation, but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Full‑Time | Regular | 40 hours per week. Subject to early…