IT Desktop Support Analyst

Role: Desktop Support Analyst

Location: Houston, TX

Pay Range: $50,000 – $60,000 / year

Benefits: This position is eligible for Medical, Dental, Vision, and 401(k) benefits.

Summary

The Desktop Support Analyst provides advanced technical support for employees, handling complex issues related to hardware, software, user access, and workstation environments. This role supports daily operations, assists with technology setup and maintenance, and ensures a reliable and secure user experience.

Responsibilities

• Troubleshoot desktop, laptop, mobile device, and peripheral issues
• Configure, deploy, and upgrade computers and related equipment
• Support audiovisual and conference room technology
• Assist users through phone, ticketing system, email, messaging, and in‑person requests
• Provide user account and access administration using standard enterprise tools
• Install, update, and troubleshoot software while maintaining documentation
• Assist technical teams with desktop‑level issues involving connectivity, hardware, and security tools
• Handle general business application support
• Maintain confidentiality and follow security practices
• Stay current with technology through training and development
• Support team initiatives and contribute to overall IT operations
• Maintain consistent attendance, punctuality, and alignment with organizational expectations

Qualifications

• Hands‑on IT support experience
• Strong understanding of desktop hardware, printers, AV equipment, and common office software
• Excellent communication and customer service skills
• Advanced troubleshooting ability with a professional, patient approach
• Strong knowledge of Windows desktop operating systems
• Basic familiarity with Windows server environments
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office and mobile device support (iOS/Android)
• Experience with scripting or automation tools is a plus

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-009