IT Manager

Houston, United States | Posted on 01/29/2026

We are seeking an experienced
IT Manager to join our Managed Service Provider (MSP) team supporting small to mid‑sized businesses. This role oversees daily service operations, ensures high‑quality project delivery, and serves as the key escalation point for technical and service‑related issues. The IT Manager will manage one direct report responsible for project completion and field support, while also being hands‑on in customer onboarding, on‑site service, and internal IT management.

• Manage and mentor one team member responsible for projects and field support.
• Ensure all client projects are completed accurately, on time, and within scope.
• Provide guidance and support for complex technical or service escalations.

• Lead the onboarding process for new clients, ensuring smooth transitions into managed services.
• Serve as the
  primary escalation point for Help Desk and field technicians on service‑related issues.
• Coordinate with clients and internal teams to ensure exceptional service delivery and satisfaction.

• Handle
  all on‑site service‑related items
  , including client visits, troubleshooting, and system assessments.
• Manage and maintain
  local office IT infrastructure
  , including networking, servers, and end‑user systems.
• Collaborate with corporate teams to resolve
  billing questions
  , ensuring accurate time and materials reporting.
• Prepare and provide
  pricing, labor, and cost estimates to the sales team upon request.

• 5+ years of IT experience, preferably within an MSP or similar service environment.
• Strong understanding of networking, Windows Server environments, M365, and endpoint management.
• Proven experience managing small technical teams or leading projects.
• Excellent communication, customer service, and organizational skills.
• Ability to balance technical work, client interaction, and administrative responsibilities.

• Experience with RMM and PSA tools (e.g., Connect Wise, Autotask, or similar).
• Knowledge of cloud solutions (Azure, M365, backup systems, etc.).
• Strong problem‑solving and escalation management abilities.