Technical Support Specialist

About the job Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team.

The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services, resolving technical issues, and providing education to customers on product usage and maintenance.

• Demonstrate a strong work ethic and commitment to delivering high-quality results
• Apply critical thinking and technical skills to resolve complex technical issues
• Install and repair services using equipment such as modems, fiber optic cables, routers, switches, ONTs, and MDUs
• Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively
• Provide excellent customer service and education on product usage, setup, and maintenance
• Maintain accurate records of inventory equipment and materials used for installations and repairs

• High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred
• Valid driver's license and clean driving record required
• Telecom and network data certifications preferred but not required

• Competitive salary and comprehensive benefits package
• Opportunities for career advancement and professional growth
• On-site training program to ensure technicians are well-prepared for their responsibilities