Managed File Transfer; MFT Support Engineer
Listed on 2026-03-12
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Cybersecurity
Managed File Transfer (MFT) Support Engineer About the job Managed File Transfer (MFT) Support Engineer
Responsibilities
- Handling tickets or issues without escalations.
- Following all SLA response and resolution principles.
- Willing to work on desired shifts and provide on-call support.
- Solving issues or tickets based on customer approvals.
- Working independently on critical incidents.
Skills
Globalscape and SFTP Tool: Experience on Globalscape EFT, Managed File Transfer (MFT), or other Globalscape products.
File Transfer Protocols: Strong knowledge of networking concepts and transfer protocols (SFTP, FTP, FTPS, HTTPS).
Configurations: Hands‑on with DMZ, RAM, and AWE configurations for file transfers.
Incident Management: Expertise in resolving and troubleshooting P1/P2 issues as per SLAs without breach.
Globalscape Expertise: Proficient in account creation, event rule configuration, connection profiles, key pair setup, and module issue resolution.
Versions: Good command over Globalscape versions 7.x and 8.x.
Availability & Support: Comfortable with shifts (5:30 PM‑2:30 AM / 7:00 PM‑4:00 AM) and on‑call support.
High Availability: Experience on HA servers and RAM agents hosting Globalscape applications.
Security & Encryption: Encryption/decryption, SSL configuration, EFT module setup, and permission group management.
Scripting & Tools: Knowledge of Unix and Power Shell scripts; able to run queries integrated with file transfers.
Utilities: Skilled in Putty, WinSCP, and File Zilla.
Core Strengths: Excellent troubleshooting,, problem classification, root cause diagnosis, and communication skills
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).