Operations-Focused Engineer

Overview

The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost.

• 401K with company match
• Paid Time Off
• Paid Holidays
• Work Life Balance
• Growth and Development Opportunities

We’re looking for an operations-focused engineer to join our team. This role owns the day-to-day reliability and operational excellence of a portfolio of business-critical third-party enterprise platforms and integrations, partnering closely with engineering and cross-functional infrastructure teams to keep systems healthy, scalable, and secure.

• Serve in an on-call rotation and lead incident response for production issues: triage, mitigation, escalation, and restoration.
• Drive operational excellence
  : improve alert quality, reduce toil, document runbooks, and create repeatable operational processes.
• Perform root cause analysis for incidents and recurring issues; drive corrective and preventive actions to completion.
• Execute and coordinate maintenance activities (upgrades, patching, configuration changes) with minimal risk and downtime.
• Build and maintain monitoring, dashboards, and health checks to detect issues early and reduce mean time to recovery.
• Automate routine operational workflows using scripts and small tools; improve reliability through safe incremental change.
• Partner cross-functionally (security, networking, storage, compute, vendor/third-party partners) to resolve complex issues.
• Maintain accurate system documentation, operational standards, and service ownership practices across supported platforms.
• 3+ years experience in production operations
  , SRE, systems engineering, or production support for enterprise services.
• Experience participating in or leading on-call and handling production incidents with clear communication.
• Proficiency in scripting/automation (e.g., Python and/or shell) and comfort with change management / peer review workflows.
• Strong written and verbal communication; able to write clear runbooks and incident summaries.

• Experience operating third-party enterprise platforms (integration middleware, identity/auth systems, web/app tiers, databases, batch/scheduled jobs).
• Familiarity with vulnerability remediation and patch management practices in production environments.
• Demonstrated track record reducing operational toil and improving reliability metrics (MTTR, alert noise, incident recurrence).
• Experience coordinating complex incidents across multiple teams and stakeholders.
• Experience using Capirca for network provisioning, Chef for configuration management, and Infrastructure as Code and Containers for deployment.

• Ramp to primary on-call ownership for supported systems.
• Demonstrate ability to independently troubleshoot common failure modes and follow operational playbooks.
• Deliver at least 1–2 measurable reliability improvements (toil reduction, alert cleanup, monitoring gap closure, recurring issue fix).

• Calm under pressure, structured problem-solver, prioritizes reliability and safety.
• Proactive communicator who keeps stakeholders informed during incidents and planned work.
• “Automate and document” mindset: reduces repeated manual work and makes operations scalable.

Diversity and equal employment opportunity are foundational  encourage applications from candidates of all backgrounds and experiences.