Lead Specialist - IT ETRM Systems

Summary

The Principal Specialist - IT ETRM Systems is responsible for supporting the ION Right Angle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

• Interact daily with end-users, developers, and managers to support and enhance Right Angle
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end-users and assist with data issues
• Create and maintain system functional design documents
• Complete analysis, testing and deployment for Right Angle system upgrades, patches, and custom code releases
• Follow defined change management procedures and internal guidelines
• Availability to support after hours on business-critical situations and scheduled tasks
• Contribute to best practice library and mentor other team members
• Must be able to work on multiple simultaneous tasks with limited supervision
• Ensure requirements are being met in accordance with corporate compliance
• Ensure proper communication to all levels of the organization

• Bachelor's degree preferably in Information Technology, Information Systems or related area
• Excellent customer service, interpersonal, communication and team collaboration skills
• 5 years of experience in application support
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities
• A strong understanding of SQL and relational database concepts
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, Service Now
• Familiarity with front to back-office system data flow in Right Angle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements
• Ability to create complex pricing provisions and report views
• Capable of testing business scenarios in Right Angle from deal capture to invoicing
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards

• The Senior IT Specialist level requires a Bachelor's degree or equivalent experience and 5-8 years of relevant job related experience
• The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and 8+ years of relevant job related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

• Experience with ION Right Angle S20+ is preferred
• Previous experience in Oil & Gas industry is a plus
• Advanced Excel skills & Intermediate skills in other MS Office applications

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.