L2 Systems Analyst

L2 Systems Analyst page is loaded## L2 Systems Analyst locations:
Houston, TX (Corp HQ) time type:
Full time posted on:
Posted Todayjob requisition :
JR105192##

Key Responsibilities
* Provide Level 2 technical support for enterprise systems, applications, and infrastructure.
* Investigate, diagnose, and resolve escalated incidents from L1 support.
* Perform root cause analysis and document findings.
* Monitor system performance, availability, and capacity.
* Maintain and support Windows/Linux servers and cloud environments.
* Manage user access, permissions, and identity services (e.g., Active Directory).
* Support patch management, system upgrades, and change management activities.
* Collaborate with vendors and third-party providers for issue resolution.
* Create and maintain technical documentation, runbooks, and knowledge base articles.
* Participate in on-call rotation and incident response when required.
* Ensure compliance with IT policies, security standards, and regulatory requirements.##

Required Qualifications
* Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
* 3–5 years of experience in IT support, systems administration, or related role.
* Strong knowledge of:  + Windows Server and/or Linux environments  + Active Directory, DNS, DHCP  + Microsoft 365 administration  + Virtualization technologies (VMware / Hyper-V)  + Basic networking concepts (TCP/IP, VPN, firewalls)
* Experience with ticketing systems and ITSM frameworks (ITIL preferred).
* Strong troubleshooting and analytical skills.
* Excellent written and verbal communication skills.##

Preferred Qualifications
* Experience with cloud platforms (Azure, AWS, or GCP).
* Familiarity with scripting (Power Shell, Bash).
* Experience with monitoring tools (e.g., Solar Winds, Nagios).
* ITIL Foundation certification.
* Relevant certifications (Microsoft, CompTIA, VMware).##
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