Desktop Support Technician

Overview

Our client is seeking a motivated IT Technician to join their growing IT team. This role will provide hands‑on technical support for our Houston office and assist with help desk operations across multiple locations. The ideal candidate is eager to learn, adaptable, and capable of handling both routine troubleshooting and dynamic on‑site requests.

This is a contract position based out of Houston, TX. This is a fully onsite position in Houston, TX.

• Provide desktop support and basic troubleshooting for hardware and software issues.
• Manage help desk tickets via Connect Wise and respond to support requests through Teams, email, and in‑person.
• Assist with hardware moves and setups, including servers, switches, and UPS devices (must lift up to 50 lbs).
• Support a hybrid IT environment including:
  • Dell computers and servers
  • Microsoft 365 applications (SharePoint, One Drive, Outlook, Excel)
  • Active Directory and Azure sync
  • Basic network troubleshooting (Meraki firewalls, Unifi equipment)
• Collaborate with internal IT team and MSP partners for escalations.
• Document work performed and maintain accurate ticket records.

• 1‑2 years of IT support experience or equivalent hands‑on exposure.
• Windows OS and Microsoft 365 suite.
• Networking fundamentals.
• Strong critical thinking and ability to prioritize tasks without strict scripts.
• Excellent communication skills and customer‑service orientation.
• Ability to work independently and as part of a team.
• Physical ability to lift up to 50 lbs for equipment moves.

• Certifications such as CompTIA A+, Network+, Security+.
• Experience with Connect Wise ticketing system.
• Familiarity with hybrid environments and cloud technologies.

• $20.00 – $25.00/hr.
• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (voluntary life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

This position is anticipated to close on Mar 1, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.