Jr IT Helpdesk Specialist
Listed on 2026-03-06
-
IT/Tech
HelpDesk/Support, Technical Support
Location: Houston, TX 77002 (
* Onsite, local candidates only
)
Pay rate: $23/hr (Weekly pay + medical benefits)
Duration: 3 month assignment (Excellent potential for extension and permanent)
Hours: Full-time M-F (8am-5pm CST) Onsite until training is done. Then hybrid onsite 3 days
* Please only apply if you have experience in IT Helpdesk support.
*** MUST BE BASED IN TEXAS
Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team! The IT Helpdesk Specialist (level
1) will provide excellent service to users. She/he will use their problem-solving, troubleshooting and customer service skills to implement and resolve issues related to network, desktop and application issues. They will also administer IT systems and document processes.
- Independently manage and troubleshoot issues and helpdesk tickets
- Contribute to the development and documentation of IT processes and procedures
- Deploy new employee workstations (computer, phone, email, etc.)
- Assist with computer systems patches, updates, and upgrades as needed
- Manage IT equipment procurement and asset inventory
- Oversee workstation encryption and security
- Develop and maintain documentation related to IT support services
- Computer Science Technical Degree or equivalent experience
- Must have 1-4yrs Helpdesk experience supporting end-users onsite and remote in a corporate setting
- Experience with troubleshooting MS technologies (Windows 7,10, 11 SharePoint, Outlook, Office 365)
- Experience working with Windows and Office - proficient with Windows desktop/laptop operating systems.
- Proficient with troubleshooting and setup of PC’s, printers and mobile devices (iPhone, Android devices)
- Experience with Help Desk ticketing systems
- Basic knowledge of networks and VPN for remote support
- Ability to support around 10 tickets a day, once trained
- Ability to purchase hardware and software; get approvals, place order etc.
- Must have excellent customer service skills; works well with others, engaging, friendly and a team player
- Comfortable sitting at the helpdesk and being approached by employees to resolve technical issues
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