IT Analyst

The IT Analyst is responsible for providing internal support across our computing environments and SaaS applications. This role emphasizes troubleshooting and resolving a variety of computer and software-related issues through analytical and problem-solving skills. The ideal candidate will proactively seek opportunities to simplify processes, enhance the end-user experience, and improve the performance and reliability of our IT systems and infrastructure.

• Identify, troubleshoot, and resolve computer and software issues by phone email in a timely and professional manner.
• Track and manage support requests through the ticketing system, ensuring accurate documentation and timely resolution.
• Maintain an accurate inventory of hardware and software assets, including deployment status and license tracking.
• Process user onboarding requests according to established procedures, including system account creation and laptop setup.
• process user offboarding requests, including system account termination and retrieval of assigned IT assets.
• Support Box Enterprise services, including user and group configuration.
• Support AV systems, printers, and conference room technology.
• Assist in basic security practices and regular patching.
• Manage and maintain user email accounts in a cloud-based Exchange/Office 365 environment.
• Manage and maintain Azure, Intune, and any other components of the Microsoft cloud ecosystem.
• Document troubleshooting steps and contribute to IT knowledgebase.
• Assist with IT expansion and upgrade projects, including deployment of servers, network equipment, and other infrastructure.
• Perform other IT-related duties as assigned by the IT Director.

• Candidates with a bachelor’s degree in Information Technology, Computer Science or similar are preferred.
• 1–3 years of experience in an IT support/helpdesk role.
• Proficiency with Windows 10/11, Office 365, and basic networking concepts.
• Strong interpersonal skills and a customer-focused mindset.
• Ability to lift and move IT equipment and perform tasks across multiple floors/offices.

Opportune LP – 10777 Clay Rd., Houston, TX 77041

Candidates must be willing to also work from our downtown office at 711 Louisiana St., Houston, TX 77002

Competitive compensation based on experience, health, dental, life, and disability insurance, subsidized parking, a 401(k) plan, and an annual performance bonus