IT Helpdesk Intern
Listed on 2026-03-12
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Qualified candidate will work Monday through Friday, 40 hours a week.
We are seeking a motivated and customer-service-oriented intern to join our IT Help Desk. This role is a foundational introduction to enterprise IT support. You will gain hands-on experience troubleshooting real-world technical issues, learn core IT processes, and contribute directly to the productivity of our employees. This internship is ideal for a student pursuing a career in Information Technology, Cybersecurity, or Computer Science.
Key Responsibilities- Provide Tier-1 Technical Support:
Serve as the first point of contact for internal employees, resolving technical issues related to hardware, software, network, and account access via phone, chat, and our ticketing system - Ticket Management:
Accurately log, categorize, prioritize, track, and resolve support tickets using our service management platform - User Account Management:
Assist with onboarding/offboarding tasks, including account creation, password resets, and access permissions following security protocols - Hardware & Software Support:
Support standard corporate applications (Microsoft 365 etc.), perform basic troubleshooting for desktops/laptops, and assist with peripheral setup (printers, monitors, docks)
- Pursuing an associate or bachelor’s degree program for information technology, computer science or a related field
- Strong desire to learn and pursue a career in IT
- Excellent verbal and written communication skills, with a patient customer-focused attitude
- Basic understanding of computer systems, operating systems (Windows 10/11, macOS), and common office softwares
- Natural problem-solving ability and keen attention to detail
- Ability to work both independently and collaboratively within a team
Dates:
Monday, June 1st to Friday, August 7th (10 weeks)
Location:
Fully in Office at 5306 Hollister Street, Houston TX 77040
Students with F-1 visas should consult with their designated school official (DSO) before applying.
Smith is an equal opportunity employer./Affirmative Action Employer.
We are an Equal Opportunity/Affirmative Action Employer.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).