IT Support Specialist Job Houston area,Texas USA,IT/Tech

Ideal Candidate: The IT Support Specialist provides first- and second-level technical support to office and warehouse teams across all three DGM locations-Houston, Dallas, and Atlanta-ensuring secure, reliable, and consistent IT operations company-wide. This role resolves technical issues, maintains endpoint health, supports Microsoft 365 and identity systems, and provides on-site assistance in warehouse and TSA-regulated areas as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Service Desk & Ticketing: Triage, prioritize, and resolve tickets; create/manage cases to closure; communicate clearly; escalate as needed
Endpoints: Deploy and maintain laptops/desktops/peripherals/mobile phones (printers, scanners, handhelds); apply OS/firmware/app patches and plan hardware/software upgrades with minimal disruption
Accounts & Access: Onboard/offboard users; manage SSO, MFA, and permissions in Entra /Azure AD and Microsoft 365
Collaboration Tools: Support Microsoft 365 (mail flow, calendars, shared mailboxes, permissions, file access)
Mobility & MDM: Enroll/manage devices in Intune (or equivalent); enforce compliance; remediate non-compliance; maintain accurate device inventory
Security & Awareness: Monitor/respond to EDR/AV alerts; report incidents; support database/system security with IT leadership; assist with phishing simulations and user training
Install and support IP security cameras and NVR systems
:

- Run and terminate Cat6 cable when needed (short runs only) - Mount/replace cameras as needed - Add cameras to the NVR, adjust angles, update firmware
Ubiquiti Support - Deploy and maintain Ubiquiti wireless access points. Physically mount/replace APs on occasion (ladder/forklift provided) - Configure SSIDs, VLANs, and basic troubleshooting of Wi-Fi coverage issues
Networking (User Edge): Support connectivity (TCP/IP, DNS/DHCP, VLAN/Wi-Fi), printers, and VPN; partner with Systems/Network Admins for escalations. Perform daily and weekly monitoring of servers, backups, Microsoft 365, Fortinet/Juniper firewall alerts, and Bitdefender security events
Warehouse & Field Support: Provide on-site support for warehouse (rugged devices, Wi-Fi coverage, label printers, scales) following safety/PPE rules
Secure-Site Compliance: Support access controls for secured/TSA-regulated areas; follow/enforce badging/vest and escort procedures
Assets & Vendors: Track hardware/software inventory, warranties, and licenses; coordinate RMAs/repairs/service calls; manage deliveries/spares
Documentation & Process: Document changes, issues, and resolutions; maintain how-tos
T
raining & Enablement: Set up/repair equipment; train users on new hardware/software
Site Moves & New Hires: Support buildouts, site moves, and new-hire setups to day-one readiness
On-Call/After
- Hours:

Participate in rotations for incidents, maintenance windows, and time-sensitive needs

CONFIDENTIALITY & DATA HANDLING

Handles confidential and sensitive information (e.g., HR/personnel records, payroll/benefits data, medical/leave information, customer data, credentials) with strict discretion and need-to-know access only
Follows all company policies on data classification, access control, acceptable use, and records retention, at all times
Promptly report suspected or actual data loss, unauthorized access, phishing, or other security incidents per company procedures

QUALIFICATIONS AND EDUCATION REQUIREMENTS

2-4 years of relevant experience in IT support, systems support, service desk, or technical field operations.
Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.
Experience supporting Microsoft 365, Entra (Azure AD), MFA, and user account management.
Experience with endpoint deployment, patching, hardware troubleshooting, and device lifecycle management.
Familiarity with Intune (or equivalent MDM tools), device compliance, and mobile device management.
Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs, Wi-Fi, VPN).
Experience supporting printers, scanners, rugged warehouse devices, and label printers preferred.
Familiarity with firewalls, EDR/AV tools, and security monitoring platforms preferred.
Ability to run and terminate basic Cat6 cabling (short runs), mount cameras/access points, and perform light hardware installations.
Must be authorized to work in the U.S. without sponsorship.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong troubleshooting skills across hardware, software, networking, and end-user environments.
Ability to triage and prioritize service desk tickets in a fast-paced operational setting.
Working knowledge of Microsoft 365 administration, identity management, and access controls.
Understanding of cybersecurity best practices, endpoint protection, and secure access protocols.
Ability to support warehouse and field technology, including rugged devices and wireless connectivity.
Strong documentation skills and ability to maintain accurate technical records.
Ability to communicate clearly with technical and…