Solution Specialist

Overview

Communities everywhere share the need for clean water. And as they work to meet that need, they’re facing new, more complex challenges every day. Our water professionals collaborate to contribute innovative ideas, guided by scientific rigor and a vision for sustainable growth. Every day, we’re helping communities improve, reuse, and protect our world’s most precious resource.

We have an exciting opportunity for a Solution Specialist supporting our Water Business Line Delivery Centers, Water Delivery Discipline Teams, and Delivery Leaders. This role focuses on enabling practical, secure, and adopted Microsoft 365 and AI‑enabled solutions that improve workflows, standardize communications, and support delivery excellence.

• Copilot Agent Development & Deployment - Design, build, test, and deploy Copilot agents (e.g., in Copilot Studio) to support business workflows, knowledge retrieval, and standardized communications.
• Translate business needs into AI‑assisted workflows, prompts, and agent logic.
• Use Power Automate to create AI workflows.
• Microsoft 365 Copilot Enablement - Apply Copilot and AI capabilities across Word, Excel, PowerPoint, and Outlook/Teams.
• Coach users and teams on effective prompt strategies, secure use of AI, and methods to improve output quality.
• Develop quick‑start guides, internal training materials, and curated prompt libraries tailored to business functions and common scenarios.
• Provide peer‑to‑peer training and support for Copilot and AI usage.

• Enhance and format Excel tools and spreadsheets to improve functionality and presentation, including use of VBA and macros.
• Develop and support Power Apps and Power BI dashboards tailored to Business Line needs.
• Review and apply Microsoft Word styles and formatting standards to documents, reports, and correspondence, ensuring accuracy, consistency, and quality.
• Manage project specification document workflows, formatting, and deliverables.

• Support cost optimization and analysis activities as required.
• Provide direct support to management and delivery leaders as needed.
• Offer general support to Water Delivery projects, contributing to consistent and efficient delivery practices.

• Strong working knowledge of Microsoft Copilot concepts and practical use in Word, Excel, PowerPoint, Outlook, and Teams.
• Hands‑on experience building with Copilot Studio (agent creation, workflows, topics, actions, generative answers, knowledge sources).
• Power Platform (Power Automate, Power Apps, Power BI).
• Strong ability to evaluate and validate AI outputs: accuracy checking, bias/assumption detection, and identifying missing context.
• Advanced skills in M365 environment including Word and Excel VBA/Macros.
• Intermediate experience with SharePoint and Microsoft Teams configuration and use.
• Advanced skills in Adobe Acrobat.
• Skills in Bluebeam Revu an asset.

• Able to work independently with professionalism, confidentiality, and adaptability.
• Demonstrates initiative and a proactive attitude toward assignments.
• Effective team player with experience in collaborative environments.
• Detail‑oriented with strong communication skills.
• Strong analytical and problem‑solving abilities.

• 5+ years delivering solutions in Microsoft 365 and Power Platform environments, with demonstrated experience applying AI or automation to business workflows.
• Typical office environment working with computers and remaining sedentary for long periods of time.
• High School or equivalent required.

Regular full‑time and part‑time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment insurance, short‑term/long‑term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full‑time and part‑time…