ServiceNow Engineer

Overview

Service Now Engineer IV

This is a full-time opportunity. This position is onsite Mon.– Thurs. in the Houston - Energy Corridor area.

• Enhance User
  
  Experience:
  
  Design and implement user-centric workflows on the Service Now platform, ensuring an intuitive and efficient user experience.
• Process Optimization:
  Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Low-Code Solutions:
  Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Feedback and Adoption:
  Establish feedback loops with end-users to gather insights and drive the adoption of Service Now solutions across the enterprise.
• Training and Support:
  Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Best Practices:
  Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize QA and security in all implementations.
• Team Support and Issue Resolution:
  Assist in troubleshooting production issues, manage time effectively, and work independently to meet deadlines.

• Bachelor's Degree
• 8+ years of experience in related field or equivalent combination of education and experience
• 3+ years of experience focused on Service Now UX design and creating user-friendly interfaces and workflows
• 5+ years of experience developing Service Now solutions aligning with business and customer objectives
• 8+ years of experience delivering IT solutions to business initiatives
• Platform Management:
  Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management
• Employee
  
  Experience:
  
  Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement
• UX Design:
  Demonstrated delivery of unified user-friendly experiences across multiple touchpoints
• Workflow Engineering:
  Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes
• Automation and Integrations:
  Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF)
• Experience delivering solutions utilizing Agile methodologies
• Certified System Administrator Required
• IT Service Management Preferred
• Certified Application Developer Preferred