Infrastructure Program Manager – Enterprise Technology Infrastructure

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

As an Infrastructure Program Manager with Hines, you will lead and support the execution of infrastructure buildouts, office deployments, and relocations across our global portfolio. This role is a hybrid of program delivery, technical oversight, and on‑site execution. The ideal candidate brings a strong, well‑rounded understanding of enterprise infrastructure and can effectively coordinate and oversee implementations across networking, servers, end‑user devices, and power systems.

Responsibilities include, but are not limited to:

• Infrastructure Program Delivery
• Lead and coordinate infrastructure work streams for office buildouts, moves, and renovations
• Oversee implementation across:
  • Network architecture (LAN/WAN)
  • Enterprise WiFi design and deployment
  • Server and core infrastructure
  • End‑user devices (workstations and office technology)
  • Power and redundancy systems (UPS, failover, resiliency planning)
• Manage timelines, dependencies, risks, and deliverables to ensure successful execution
• On‑Site Execution & Deployment
• Serve as the on‑site infrastructure lead during critical phases of deployments and office moves
• Coordinate vendors, contractors, and internal teams during installation and cutover activities
• Identify and resolve issues in real time to ensure smooth go‑lives
• Technical Oversight
• Provide informed oversight across infrastructure domains without requiring day‑to‑day hands‑on engineering
• Review and validate designs from vendors and internal teams
• Ensure alignment across networking, compute, end‑user, and physical infrastructure
• Identify risks, gaps, and dependencies across systems
• AI‑First Program Delivery & Optimization
• Apply an AI‑first approach to program planning and execution, leveraging tools such as Microsoft Copilot and AI‑assisted workflows
• Use AI to improve project planning, scheduling, risk identification, and dependency tracking
• Streamline coordination, status reporting, and communication through automation and AI‑assisted insights
• Identify opportunities to embed AI into infrastructure deployment processes, vendor coordination, and operational handoffs
• Stay current on emerging AI capabilities and apply them to improve delivery speed, consistency, and quality
• Documentation, Diagramming & Standards
• Develop and maintain clear project documentation, deployment standards, and runbooks
• Create infrastructure layouts, workflows, and deployment diagrams using tools such as Microsoft Visio (or similar)
• Ensure documentation reflects both current‑state implementations and scalable future‑state designs
• Contribute to the continuous improvement of infrastructure standards and delivery methodologies
• Team & Vendor Coordination
• Coordinate work across infrastructure engineers, offshore resources, and third‑party vendors
• Help prioritize and direct execution across distributed teams
• Act as a key liaison between technical teams, project stakeholders, and business partners
• Standards & Quality Assurance
• Ensure all deployments align with Hines infrastructure standards and best practices
• Contribute to the development and refinement of deployment standards and processes
• Promote consistency, scalability, and repeatability across all office environments

Minimum Requirements include:

• Bachelor’s degree from an accredited institution
• Six or more years of experience in IT Infrastructure, with exposure across multiple domains
• Strong working knowledge (not necessarily hands‑on) of:
  • Enterprise networking (routing, switching, WAN)
  • WiFi design and deployment
  • Servers and core compute infrastructure
  • End‑user devices (workstations, office technology)
  • Power redundancy and resiliency concepts (UPS, failover strategies)
  • Experience leading or supporting infrastructure deployments…