Senior Desktop Support Engineer

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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

About the job:

Role Summary

Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.

Key Responsibilities

* Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.

* Troubleshoot and resolve desktop, application, and system performance issues.

* Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.

* Manage user accounts, access control, and system configurations.

* Perform OS installations, patching, and vulnerability remediation.

* Support trading floor technologies (turret phones, voice systems, market data platforms).

* Execute start-of-day and end-of-day operational procedures.

* Maintain and update Windows and VDI images.

* Manage IT asset inventory and lifecycle.

* Collaborate with global teams to resolve incidents.

* Ensure compliance with security standards and best practices.

Complexity & Impact

Handles complex, time-sensitive technical issues impacting trading operations. Requires independent problem-solving, sound judgment, and minimal supervision. Direct impact on business continuity, trading availability, and user productivity.

Required Skills & Experience

Technical Expertise

* Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting

* Experience with ITSM tools (BMC Helix, Service Now, Microsoft Service Manager)

* Mobile Device Management (Intune, Mobile Iron)

* VDI environments and SCCM packaging/deployment

* Microsoft Office (O365 & on-prem), including add-ins/macros troubleshooting

* Endpoint security and patching (Qualys, Ivanti, Zscaler, Sentinel One)

* Cisco voice systems and trading turret platforms

* Audio/video conferencing technologies

* Basic networking knowledge

Trading Environment Experience (Strongly Preferred)

* Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/Broker Tec, Market Axess, etc.

Additional Skills

* Strong troubleshooting and analytical skills

* Excellent communication and stakeholder management

* Ability to work under pressure in a fast-paced environment

* Scripting/automation (Power Shell preferred)

* Experience with reporting tools (Excel, LDAP, SQL) is a plus

* Workday administration experience is a plus

* Familiarity with AI tools and automation solutions is a plus

Education & Certifications

* Bachelor's degree or equivalent experience

* 8+ years of relevant experience

* Microsoft/Cisco certifications preferred

* Spanish language skills are a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

With respect to this position in our Houston Office, the expected base salary ranges from $100,000 to $115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.

In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

* Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

Legal requirements

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding,…