Operations Associate

Responsibilities

• Monitors the status of shipments from pickup through delivery
• Enters shipment location, date and time into TMS
• Contacts carriers and drivers via phone, email or internet to determine driver location
• Escalates potential or existing service failures to Carrier Sales and Business Development
• Works closely with Account Mangers, Account Executives and Carrier Sales Representatives to ensure service level expectations are achieved and clients are informed of shipment status
• Secures shipment and carrier documentation (bills of lading, PODs, etc.)
• Other duties as assigned

• Excellent written and verbal communication skills
• Strong understanding of US Geography
• Excellent organizational and problem solving skills
• Capable of managing multiple tasks simultaneously
• Proficient in Microsoft Excel
• Works well in a team environment

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus

• High school diploma or GED/Bachelor’s degree preferred

• Professional certification may be required in some areas.

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.