Sr. Technical Consultant

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Bnote Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line.

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Job Title:

Sr. Technical Consultant – Global Technical Support
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Reports to:

Manager, Global Technical Support
BLocations: US – Boston, MA, Houston, TX

As a Sr. Technical Consultant at Conga, you will play a critical role within our Global Technical Support team, delivering expert-level support across Conga’s suite of products, with a strong focus on Revenue and Contract Management solutions. You’ll be responsible for resolving complex technical issues, partnering closely with customers and internal teams, and ensuring a high-quality, seamless support experience.

This role is both highly technical and customer-facing—you’ll troubleshoot advanced issues, perform root cause analysis, and provide clear guidance to customers while collaborating with engineering and product teams to drive resolution and continuous improvement.

BWhy it’s a big deal…

At Conga, customer experience is at the center of everything we do. The Sr. Technical Consultant plays a pivotal role in maintaining customer trust and satisfaction by ensuring timely, accurate, and effective resolution of technical challenges.

This role directly impacts customer retention and product adoption by serving as a trusted advisor and escalation point for complex issues. Your ability to diagnose problems, communicate clearly, and drive outcomes helps customers maximize the value of Conga’s solutions.

In addition, this role contributes to the ongoing improvement of our support operations by documenting solutions, identifying product gaps, and partnering with internal teams to enhance product quality and support processes.

• 4+ years of technical support experience in SaaS, with a focus on platforms like Salesforce, Workday, or Service Now.
• Proven experience in troubleshooting, resolving technical issues, and supporting enterprise SaaS products, with a preference for Salesforce, including experience with automation tools and admin/management features.

• Advanced knowledge in troubleshooting and debugging with knowledge of SQL, Java, .NET, or Salesforce.
• Experience with reviewing code, analyzing logs, and identifying technical solutions to resolve customer issues.
• Hands‑on experience with advanced SQL scripting, Salesforce (SFDC), and automation workflows.

• Strong ability to engage with customers, understand their technical needs, and provide high‑quality support in a fast‑paced environment.
• A customer‑first mindset, with experience in handling escalated technical issues and resolving them to meet or exceed customer expectations.

• Demonstrated ability to apply logical and analytical thinking to diagnose complex issues, perform root cause analysis, and deliver effective solutions.

• Excellent communication and interpersonal skills, with the ability to work effectively across departments, including engineering and product teams.
• Strong documentation skills, with a focus on knowledge sharing and continuous process improvement.

• Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent experience.

• The primary shift timing is between 7am MT to 6pm MT, with weekend and holiday shifts required on a rotational basis.

Delivering Exceptional Customer Service:
Provide timely, professional, and empathetic support to customers, ensuring their issues are…