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Level 2 IT Support Engineer
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-05-30
Listing for:
Burnett Staffing Specialists
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Level 2 IT Support Engineer - onsite/hybrid (Houston 77043)
We are seeking a Level 2 IT Support Engineer to join a growing IT team supporting a variety of business environments. This role is ideal for a hands‑on technical professional who enjoys troubleshooting, solving complex issues, and providing exceptional user support.
The ideal candidate is dependable, customer‑focused, organized, and comfortable working in a fast‑paced environment while managing multiple priorities.
Responsibilities- Provide Level 2 technical support across desktop, server, cloud, and endpoint environments
- Troubleshoot Windows PCs, laptops, printers, mobile devices, and business applications
- Support Microsoft 365 including Exchange Online, Teams, SharePoint, One Drive, and Entra /Azure AD
- Manage user accounts, permissions, MFA, onboarding/offboarding, and password resets
- Diagnose and resolve networking issues including DNS, DHCP, VPN, wireless connectivity, and firewalls
- Resolve support tickets independently and escalate issues when necessary
- Document technical issues, resolutions, procedures, and support activities
- Assist with endpoint security, patching, backups, and system monitoring
- Collaborate with senior engineers and project teams on escalated issues and improvements
- Identify recurring issues and recommend process or technical improvements
- 2+ years of hands‑on IT support experience
- Experience in Level 2 support or advanced desktop support environments
- Strong knowledge of Microsoft 365 and Windows operating systems
- Experience with Active Directory and/or Entra (Azure AD)
- Troubleshooting experience with desktops, email, VPNs, printers, and network connectivity
- Strong customer service, communication, and documentation skills
- Ability to prioritize and manage multiple tasks in a fast‑paced environment
- Reliable, proactive, and solution‑oriented mindset
- Experience with Intune, Auto Pilot, MFA, and endpoint management tools
- Familiarity with networking equipment, wireless access points, VPNs, and firewalls
- Exposure to endpoint security, backup, and recovery solutions
- Experience using remote monitoring and ticketing systems
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications
- Microsoft 365 / Exchange Online
- Entra / Azure AD / Active Directory
- Windows 10/11 and Windows Server
- Intune and endpoint management
- DNS, DHCP, VPN, and networking
- Endpoint security and backup solutions
- Remote support and ticketing platforms
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