Agency Temp - Associate Software Implementation Analyst

Summary

This position is responsible for project activities ranging from client discussions to training as well as learning the technical skill‑set to engage in enterprise project implementations in the future. It will include learning to configure systems via SQL scripting and software configuration.

• Hosts remote kick‑off meetings with clients to determine client business objectives for project implementations.
• Creates configuration notes documentation and reviews with more experienced Implementation personnel for any configuration abilities that do not exist in the product and accuracy prior to sending to client.
• Completes setup of the client’s software, getting verification of questions answered by more experienced Implementation personnel.
• Works with Analyst team to learn how to configure ongoing system requests as needed per project.
• Configures interfaces to integrate with existing HR, payroll or accounting systems.
• Tests interfaces to confirm integration is complete.
• Works with Analyst team to tailor formal training to meet the customer’s specifications.
• Provides new client training (administrator, operator, supervisor, and employee), as required, on applicable Insperity Business Performance Solution’s software.
• Documents and reviews open issues list from training with pertinent personnel and updates configuration as necessary.
• Updates configuration notes with any changes made.
• Works with client on system optimization through project closing.
• Works with appropriate team members and mentor to coordinate timing of project deadlines, etc.
• Works to improve customer experience and satisfaction, increasing customer reference‑ability.
• Incumbent will follow any other instructions, and perform any other related duties as may be required by the supervisor.
• This job specification should not be construed to imply that these requirements are the exclusive standards of the position.

• Bachelor’s Degree in Computer Science/Management Information Systems or related field is desired.
• Experience in system integration, HR, Accounting or the computer industry is preferred.
• Technical support or training experience is preferred.
• Solid interpersonal skills to interface with co‑workers and customers.
• Ability to manage multiple projects and tasks to completion with minimal supervision.
• Excellent written & verbal presentation skills.
• Experience in communicating technical and project information in a business context.
• Demonstrated track record in delivering quality, on‑time business solutions to a diverse customer base.
• Strong customer relations, time management and organizational skills.

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.