IT Service Desk Support

Job Title

IT Service Desk Support

Education

Associate Degree

Location

Houston - Houston, TX 77032 US (Primary)

Career Level

Experienced (Non-Manager)

Category

Information Technology

Job Type

Permanent

Job Description

I. Job Summary:

The IT Network Administrator will be part of a global team responsible for monitoring and reporting on LAN/WAN network services in a 24x7, mission-critical environment. The Network Administrator's primary duties will include monitoring of computer networks, hardware, software, and other related systems. He/She may be asked to perform moves, adds, or changes related to networking equipment, or assistance in replacing faulty network hardware components when necessary.

II. Job Responsibilities:

• Knowledge of any of the following technologies (hardware and ancillary tasks):
  • Firewalls (Cisco/Palo Alto)
  • Switching (Cisco/HP): port configurations
  • Wireless technologies
  • Network Monitoring Tools:
    Solarwinds, etc
  • Microsoft:
    Active Directory, DNS, DHCP
• Monitor and report on the established networking environment
• Assist in troubleshooting network problems and coordinating changes
• Report network operational status by gathering information
• Assist with incident response on the network outages
• Follow IT change control best practices for predictable results
• Continuously update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations

Exemption Type

Exempt (Salaried)

Job Requirements

Job Specifications:

• Associates' Degree and/or 1 years of experience that is directly related to the job responsibilities
• Certifications are a plus, but not required (Network+, CCNA)
• Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items.
• Excellent writing and communication skills

Please note:

There is no relocation or immigration assistance associated with this opening.

Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.

Please visit our website:

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