ServiceNow Technical Consultant

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally.

There's no one like you and that's why there's nowhere like RSM.

Responsibilities

* Analyze, design, and document opportunities to improve client processes using the Service Now platform.

* Create functional designs, process flows, and user stories, gathering stakeholder feedback to shape solution architecture and delivery.

* Evaluate Service Management processes, identify gaps, and develop Service Now‑based solutions that enhance efficiency and automation.

* Translate diverse business requirements into scalable, technically sound Service Now configurations and customizations.

* Clearly document and communicate insights, requirements, and solution plans to cross‑functional teams and client stakeholders.

* Collaborate closely with clients, technical teams, and project leadership to ensure alignment throughout the implementation lifecycle.

* Stay current on Service Now releases, platform enhancements, and industry best practices, recommending improvements that drive value.

* Serve as a subject matter expert in Service Now and Enterprise Service Management.

* Design, configure, and develop Service Now applications, modules, and custom components.

* Configure workflows, UI policies, business rules, and other platform features to meet client requirements.

* Implement enhancement requests, including UI changes, system property updates, foundation data adjustments, and workflow modifications.

* Perform Service Now upgrades, installations, and platform maintenance activities.

Required Qualifications

* Bachelor's degree in Information Technology, MIS, Computer Science, or a related field; a technology‑focused MBA or equivalent experience is also acceptable.

* 2-4 years of experience delivering IT integration, consulting, or technology services.

* Minimum of 3 years of hands‑on Service Now experience.

* At least 2 years of experience working in a large enterprise or professional services environment.

* Experience completing at least one full‑cycle Service Now implementation from initiation through deployment.

* Strong verbal and written communication skills, including client‑facing presentations and documentation.

* Ability to work effectively in a collaborative, team‑oriented environment.

* Highly self‑motivated, organized, and able to prioritize tasks in fast‑paced settings.

* Core competencies include business analysis, project management, process evaluation, and organizational change management.

* Experience delivering IT consulting solutions involving strategy, process, technology, and infrastructure components.

Preferred Qualifications

* ITIL 4 Foundation Certification (or higher).

* Service Now Certified System Administrator (CSA).

* Service Now Certified Implementation Specialist (CIS) certifications in one or more product lines.

* Experience implementing multiple Service Now applications and integrating with external systems.

* Skills in workflow analysis, process design, and process re‑engineering.

* Experience with Client Scripts, ACLs, and general Service Now administration.

* Technical familiarity with XML, HTML, Angular

JS, CSS, LDAP, Active Directory, SSO, SOAP, and REST.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status;…