IT Business Support Specialist

Job Summary

Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.

• Provide basic support for business applications, including troubleshooting issues and guiding users through resolutions.
• Deliver standard user training and respond to frequently asked questions using existing documentation.
• Engage with customers via email, phone, and chat to log, track, and resolve basic support requests.
• Escalate more complex technical issues to higher-level support or development teams as appropriate.
• Maintain accurate documentation of support interactions and resolutions to enhance the knowledge base.
• Contribute to process improvements by identifying recurring issues or opportunities for documentation updates.
• Follow routine assignments in accordance with established procedures and guidelines to address standard problems.
• Analyze basic information to support work-related decisions; escalates matters outside defined scope as appropriate.
• Individual contributor performing work under direct supervision.
• Perform all other duties as assigned by management.

• High school diploma required;
  Bachelor’s preferred.
• Typical experience: 0-2 years of related work experience.

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at

$37,336.00 - $52,270.40 annually. The base salary range is a guide and actual offers will be based on the candidate’s knowledge, skills, education, experience, location, and market conditions.

Benefits include health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.