Technical Business Analyst​/IT Project Manager

Technical Business Analyst / IT Project Manager Role Overview

We are looking for a technically fluent Technical Business Analyst / IT Project Manager to serve as the bridge between our business stakeholders and our external development contractors. This person will own the requirements and delivery process end-to-end -- from gathering business needs and translating them into precise technical specifications, to tracking development progress, facilitating testing, and verifying that delivered software meets real-world acceptance criteria.

This is not a passive coordination role.
The right candidate has enough of a technical background (MIS degree, IT project experience, or equivalent) to hold credible conversations with developers about architecture decisions, API integrations, data flows, and system behavior -- without necessarily writing the code themselves. They can read a pull request, understand a database schema, evaluate a technical proposal, and recognize when something does not add up.

They are equally comfortable in a room with a VP discussing business priorities and in a Zoom call with a developer working through a technical edge case.

• Lead discovery sessions with business stakeholders to elicit requirements; translate them into clear, developer-ready specifications including user stories, acceptance criteria, data flow diagrams, and wireframes
• Document system integrations, API contracts, field mappings, and business logic in enough detail that contractors can build without ambiguity
• Maintain a living library of technical documentation -- architecture overviews, data dictionaries, integration specs, workflow diagrams -- that reflects the current state of all systems
• Own the backlog: intake requests, decompose epics into stories, estimate relative complexity, and prioritize with business and technical input
• Identify and surface technical dependencies, integration risks, and edge cases before development begins -- not after

• Serve as the primary day-to-day point of contact for external development contractors
• Run project kick-offs, sprint reviews, demos, and technical alignment sessions with vendors
• Review and challenge contractor estimates, scope definitions, and proposed technical approaches
• Ensure contractors being each sprint with complete specs, clear acceptance criteria, and any required access or test data
• Hold contractors accountable to committed timelines and quality standards; elevate issues early with recommended paths forward

• Own project plans, milestone schedules, and status reporting across multiple concurrent IT initiatives
• Run structured stand‑ups, sprint planning sessions, and retrospectives as appropriate to the team's working style
• Proactively surface risks, blockers, and scope creep; bring solutions alongside problems
• Maintain a single source of truth for project status and communicate it clearly to leadership -- no surprises
• Coordinate dependencies across internal teams (operations, marketing, finance) and external partners
• Manage change requests with disciplines: document impact, get sign‑off, update specs and timelines accordingly

• Develop test plans and test cases grounded in documented acceptance criteria and real business scenarios
• Coordinate and facilitate UAT (user acceptance testing) with business stakeholders; translate feedback into clear bug reports
• Validate technical work against specs before sign‑off -- including testing API integrations, data imports/exports, workflow logic, and UI behavior
• Log, triage, and track defects to resolution; confirm fixes before closing tickets
• Define and enforce definition of done in partnership with contractors

• Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Business Administration with an IT concentration, or equivalent technical experience
• 3+ years of experience in a Technical Business Analyst, IT Project Manager, or hybrid BA/PM role focused on software and systems projects
• Demonstrated experience working with third‑party software…