Senior Analyst, Organizational Change Management - AI​/M365​/D365 Adoption

This role leads and delivers organizational change management strategies for AI‑enabled workplace transformation programs and ERP transformation programs, focusing on Microsoft technologies. The candidate will assess organizational readiness, engage stakeholders, design training, and measure impact to support technology adoption and long‑term transformation.

• Assess organizational readiness and identify gaps in capabilities, culture, and processes.
• Facilitate stakeholder engagement, communication planning, and change impact assessments across diverse organizational levels.
• Design and facilitate training programs to upskill client work forces and support technology adoption.
• Define and implement change measurement frameworks to track adoption, engagement, and business impact.
• Collaborate with cross‑functional teams to ensure alignment between change strategy, business goals, and technical delivery.
• Build trusted relationships with client stakeholders to support program success and long‑term transformation.
• Coach client team members in change management best practices.
• Apply design thinking and human‑centered approaches to change planning and solution design.
• Navigate ambiguity and adapt change strategies to dynamic client environments and evolving program needs.
• Demonstrate experience in management consulting, preferably with a global firm.

• Minimum 1–3 years in client‑facing change management roles, with prior experience in ERP and/or AI‑enabled initiatives.
• Familiarity with AI tools and agents (e.g., Microsoft Copilot) and their integration into change management strategies.
• Comfortable navigating complex, matrixed environments and working across cross‑functional teams.
• Strong analytical skills with experience using data to inform and measure change impacts.
• Exceptional verbal and written communication skills, including executive‑level storytelling.
• Proficient in Microsoft Office Suite and familiar with broader Microsoft ecosystem tools.
• Willingness to travel within North America (up to 75%).
• Demonstrated ability to apply design thinking and human‑centered approaches to change planning.
• Flexible, analytical, AI literate, and effective in dynamic client environments.

• Health, dental, vision, life, and long‑term disability coverage.
• 401(k) plan with matching.
• Bonus opportunities and profit sharing.
• Paid holidays and paid time off.
• Competitive annual salary ranges by location, e.g., California $88k–104k;
  Cleveland $76k–90k;
  Colorado $76k–90k;
  District of Columbia $88k–104k;
  Illinois $85k–100k;
  Maryland $88k–104k;
  Massachusetts $88k–104k;
  Minnesota $85k–100k;
  New York $92k–110k;
  New Jersey $76k–90k;
  Washington $88k–104k.