Senior Manager - Real Estate Technology Infrastructure

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Leveraging an AI-first approach, the Senior Manager - Real Estate Technology Infrastructure will be a bridge between our global company vision and the physical technology deployed across our international portfolio. You will ensure that our buildings are "smart by design" by managing the vendor ecosystem, establishing technical standards, and contributing the delivery of complex strategic projects. Your focus will be on the Operational Technology (OT) stack, building the processes and partnerships to ensure our buildings are secure, integrated, and future-ready.

In this individual contributor position, you provide strategic ownership of the design, validation, and enforcement of building network and infrastructure standards across our property portfolio. The position balances architectural standards, delivery governance, and escalation ownership to ensure infrastructure platforms are secure, resilient, and aligned with business needs.

This role reports to the Managing Director, Real Estate Technology Infrastructure.

* Strategic Sourcing:
Identify, vet, and manage global and regional vendors for building automation, networking, security systems, and related.

* Performance Governance:
Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for third-party service providers.

* Contract Management:
Partner with Strategic Sourcing to negotiate enterprise-wide agreements that leverage our 25-country+ scale to drive cost efficiencies.

* Evaluate vendor proposals, quotes, licensing models, and support options; develop comparison materials and provide cost-risk tradeoff analysis to support leadership decision-making.

* Develop and maintain infrastructure standards for building networks, cybersecurity, and integrated systems to ensure consistency across all regions.

* Standardization:
Create technical design guidelines that architects and general contractors must follow during the development or retrofit phase.

* Own the design, validation, and enforcement of building network and infrastructure standards for property environments, including wireless, switching, firewalls, and site connectivity.

* Incorporate security and risk considerations into infrastructure architecture decisions, including firewall design, redundancy models, failover strategies, and secure remote administration.

* Cross-Functional Liaison:
Act as a technical lead between Technology, Management Services, Engineering, and Construction teams.

* Maintain portfolio-level visibility of infrastructure deployments, site readiness, remediation efforts, and transition status using enterprise service and project management tools.

* Ensure complete and accurate documentation, inventories, and configuration records are maintained to support audits, investigations, incident response, and ongoing operations.

* Support infrastructure requirements for physical security systems, building automation systems, and other safety-critical environments.

You will contribute to oversight and governance across the following critical OT areas:

* Building Integration & Automation: BMS/BAS, lighting controls, and IoT sensor integration via protocols like BACnet, Modbus, and MQTT.

* Networking & Communications:
Building LAN/WAN, Wi-Fi 6/7, 5G in-building solutions, and unified communications.

* Cybersecurity:
Securing "connected" building assets, implementing network segmentation, and managing vulnerability patching for hardware.

* Security Control Systems:
Standards for IP-CCTV, cloud-based Access Control, and visitor management systems.

* Other duties and responsibilities as assigned.

Qualifications

Minimum Requirements include:

* Bachelor's degree in MIS, Computer Science, or a related field from an accredited institution preferred or equivalent years of direct experience required.

* Professional

Experience:

10-12 years of experience in OT infrastructure, specifically within the real estate or construction sectors.

* Global Mindset:
Proven track record of managing projects or vendors across multiple time zones and regulatory environments.

* Practical experience leveraging AI tooling to realize insight and efficiency.

* Significant experience in operational infrastructure, network architecture, or technology operations supporting distributed environments.

* Demonstrated experience designing and supporting enterprise network and wireless architectures, including firewalls, VPNs, redundancy, and failover models.

* Experience supporting construction projects, property portfolios, or multi-site environments…