Senior Manager, Knowledge Management

Overview

IT Senior Manager – Knowledge Management leads the end-to-end KM function, owning the KM strategy and operating model, and driving delivery through a balanced mix of technical enablement (platforms, search, AI/automation, integrations, analytics) and functional leadership (process, governance, change management, stakeholder alignment). The role ensures knowledge is trusted, discoverable, reusable, and compliant, enabling business outcomes such as improved customer experience, operational efficiency, and workforce scalability.

Scope includes: KM strategy, governance, lifecycle management, taxonomy/metadata standards, KM tooling/platform ownership, adoption programs, and reporting business impact through measurable KPIs.

• Primary outcomes (examples):
• Increased search success / reduced time-to-answer and time spent hunting for information
• Higher content reuse, consistency, and reduced duplication of effort
• Strong governance with clear ownership, review cadences, and compliance readiness

Establish technical direction for KM platforms: search relevance, information architecture, analytics instrumentation, integrations, and automation patterns. Implement disciplined delivery workflows (intake → scoped → draft → review → approved → published → maintained → archived). Ensure tooling choices and implementations are secure, usable, scalable, and support efficient knowledge flow. Drive AI-assisted authoring/review and metadata/tagging while maintaining sharp human accountability for accuracy and approvals.

Own KM operating model and governance across the knowledge lifecycle (planning, capture, classification, dissemination, assessment, refinement, retirement). Build and run a sustainable content program: prioritization, editorial standards, review cadence, and stakeholder engagement routines. Create training and enablement mechanisms to close knowledge gaps and drive adoption.

Required Qualifications (to be presented in plain text as per formatting rules):

• 8+ years in IT, Knowledge Management, Digital Operations, or related functions, including leadership of cross-functional programs.
• Demonstrated experience building KM governance, taxonomy, and lifecycle operations.
• Hands-on experience owning or implementing KM platforms (content repositories, search, workflow automation).
• Strong stakeholder leadership: ability to influence across Ops, Product, Engineering, Security/Privacy, and L&D.
• Experience defining and tracking KM metrics and translating results into business outcomes.

Preferred Qualifications

• Experience with AI-assisted knowledge workflows, retrieval/search tuning, and automation.
• Experience building “front door” intake models and structured review/approval pipelines at scale.

Other requirements:
No sponsorship. In-office 3 days a week (as applicable).

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits: HP offers a comprehensive benefits package, including health, dental, vision, disability, life insurance, employee assistance program, flexible spending account, generous paid time off, parental leave, paid holidays, and other flexible benefits. See policy for details.

HP is an Equal Opportunity Employer. HP provides equal employment opportunity to all employees and prospective employees without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, medical condition, genetic predisposition, or any other characteristic protected by applicable law. For more information, review HP’s EEO Policy or rights as an applicant.

This job description describes the general nature and level of work performed in this role and is not intended to be an exhaustive list of duties, skills, responsibilities, knowledge, or other duties. It may be subject to change by management. If you need assistance, contact the HR team for support.