Computer Technician Intern; paid internship

Position: Computer Technician Intern (paid internship)
Job description:

We are seeing a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, costumer-focused individuals with a strong desire to learn, grown technical skills, and gain hands-on experience in a fast-paced IT enviroment.

Roles and Responsibilites

* Maintain strong working relationships with customers and team.

* Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

* Understand warranty and insurance guidelines as it pertains to break-fix.

* Customer, Partner/Vendor and cross-department relationship management.

* Manage and update support cases in Customer, Netsync and OEM systems.

* Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

* Assist with on-site projects.

* Assist in continual improvement to further streamline and automate existing processes and procedures.

* Upkeep of work area.

* Assist Network Team with network appliance installations.

* Continued technical education.

* Attend and contribute to weekly team meetings.

* Other responsibilities as assigned by management.

Skills and Experience:

* Strong attention to detail.

* Good communication skills.

* Good organization skills.

* Good customer service skills.

* Curiosity and strong desire to constantly learn.

Minimum Qualifications /Technical and

Education Requirements:

CompTIA A+.