Learning & Development Operations Representative

We are Toshiba. We have an unwavering drive to make and do things that lead to a better world.

Founded in 1965, Toshiba America, Inc. (TAI) is a subsidiary of the globally renowned Toshiba Corporation based in Tokyo. As the holding company for three Toshiba operating companies, TAI offers a wide array of products and solutions across the commercial, energy, and industrial sectors. Together with our subsidiaries, we form the Toshiba Americas Group, which is committed to technological innovation and excellence.

Our Commitment to the Future
At Toshiba America, we are guided by the principle "Committed to People, Committed to the Future." This core philosophy shapes our strategies and actions as we strive to build a better, more sustainable world. In an era of climate change, resource depletion, and social inequality, we aim to ensure safety, security, and environmental stability for all.

Job Summary

The L&D Operations Representative independently manages the operational execution of Toshiba University's learning and development programs across the Toshiba Americas Group (TAG). This role ensures that training programs, learning systems, communications, and administrative processes run efficiently and consistently for employees across the Americas. It requires the regular exercise of discretion and independent judgment in areas such as learning systems configuration, content monitoring, vendor evaluation, and data-driven recommendations to leadership.

This role is part of a team that is collectively responsible for enterprise learning strategy, program design and delivery, and learner communications. The L&D Operations Representative serves as the operational lead of Toshiba University, making independent decisions daily that directly affect the quality and compliance of the organization's learning infrastructure.

Working under the general direction of the L&D Manager, this position independently manages training logistics, administers and configures the Learning Management System (LMS), analyzes training data to inform business decisions, evaluates vendor performance, and manages the systems infrastructure required to deliver TAG's L&D programs. This role provides opportunities to develop skills in a variety of course authoring tools.

Key Responsibilities

Learning Technology Administration

• Independently manage day-to-day LMS operations including course configuration, enrollment strategies, automated assignment rules, and system workflows; evaluate platform capabilities and recommend configuration changes to optimize the learner experience.

• Serve as a subject matter resource for Toshiba University, exercising judgment to diagnose and resolve learner and stakeholder issues related to course access, system navigation, and completion discrepancies. Determine appropriate escalation paths for matters requiring platform-level vendor intervention.

• Evaluate and maintain course catalogs, metadata, and supporting documentation; independently determine content organization strategies to ensure accuracy, consistency, and alignment with organizational learning priorities.

• Lead testing and validation of LMS updates, new features, and configuration changes; independently assess impact on existing workflows and advise the L&D Manager on implementation readiness and risk.

• Evaluate, recommend, and administer supplemental L&D technology tools; develop and maintain job aids and user guides, determining the most effective format and delivery method for each stakeholder audience.

• Assess onboarding and training needs for new tools and platforms; independently design and deliver user enablement sessions for team members and end users.

• Manage the full lifecycle of learning assets (videos, e-learning modules, guides, job aids), making independent decisions on version control, archiving schedules, and update priorities across platforms.

• Evaluate, convert, and package training recordings or digital content into SCORM-compliant formats for LMS deployment; independently determine best-fit content delivery approaches based on audience and platform constraints.

Learning Operations & Logistics

• Plan, coordinate, and manage in-person, virtual, and vendor-led training sessions across TAG business units; independently determine scheduling priorities, resolve conflicts, and adjust plans based on business needs and stakeholder input.

• Manage learner rosters, enrollments, waitlists, and session-level communications; exercise independent judgment on exception handling, late enrollment requests, and escalation decisions.

• Independently manage end-to-end training logistics: room reservations, equipment/AV setup, virtual meeting links, catering coordination, and material preparation and distribution - making real-time decisions to resolve issues and ensure successful delivery.

• Prepare and distribute pre-session materials; provide day-of facilitation support and exercise judgment to make real-time adjustments as needed to ensure successful program delivery.

• Maintain and audit…