Help Desk Technician - Houston, Texas

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services.

Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.

Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.

Job Duties:

• Point of contact for employees IT issues
• Manage Help Desk tickets in a timely manner.
• Perform troubleshooting using different diagnostic techniques.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Work through the problem-solving process with customers, empowering them to do the same in the future.
• Fix more complicated issues in person.
• Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
• Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
• Set up and configure new and repaired devices (warehouse devices, printers, and computers)
• Manage assets including frequent inventory and inspection
• Support operations needs with supply of functioning devices
• Repair and evaluate broken equipment for service
• Redirect unresolved issues to the next level of support personnel.
• Diagnose technology problems as it relates to business processes.
• When needed assist Network Engineers with lighter duties.
• Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.

Benefits:

• 401K with company discretionary match
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Weekly Pay
• Employee Assistance Program
• Paid Holiday Hours
• Paid Time-Off

Education / Experience

• IT related skills such as:
  • A clear understanding of PCs (computer) components
  • Databases and methods to access and fetch data such as SQL or ODBC
  • Scripting tools such as
    • .bat files
    • .sql files
    • Or Power shell
  • Windows Commands and/or Power shell
• High school diploma with 1 year computer related experience required.
• 2 years of experience working in a help desk environment.
• Good organizational skills
• Excellent communication skills both verbal and written.
• Familiar with Microsoft Office applications
• Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
• Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
• Ability to work overtime, especially during the 4th quarter (November December)
• Associate degree in computer science highly preferred.
• CompTIA A+ Computer Troubleshooting Certification preferred.
• Must be willing to submit a background check
• Must be at least 16 years of age
• Ability to work legally in the United States

What does it take to be a Jay Group Team Member?

• Uphold Jay Group Core Values
  • Make it Possible:
    We happily and skillfully remove barriers to success for our clients and our employees.
  • Drive to Innovate:
    We have a relentless drive to innovate, simplify and continually improve.
  • We Win Together:
    We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
  • Built on Trust:
    We live our legacy of being open, honest, ethical and genuine.

Equal Employment Opportunity Employer