LN Venues, Manager - CRM & Sales Operations

Position: LN Venues, Manager - CRM & Sales Operations | Premium
Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Key Responsibilities

* Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems.

* Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access.

* Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.

* Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices.

* Maintain and update technical documentation, such as process guides, field definitions, and configuration notes.

* Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs.

* Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed.

* Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.

WHAT THIS PERSON WILL BRING

Education

* Bachelor's Degree preferred

Knowledge/Skills

* Salesforce Certified Platform Administrator credential

* 2-3 years of hands-on Salesforce (or like platform) experience and CRM concepts

* Clear, effective interpersonal communication skills

* Strong knowledge of Salesforce user management, security, and automation

* Experience supporting Salesforce integrations, AI-driven sales tools, and data operations

* Working knowledge of Salesforce reporting, dashboards, and subscriptions

* Strong documentation skills for training materials and system configurations

* Detail-oriented, process-driven approach to Salesforce support and data integrity

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY:
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER:
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS:
Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with…