Part-Time PC Technician II

Overview

Job Title: Part-Time PC Technician II

Location: LSC-Kingwood

Regular/Temporary: Regular

Full/Part Time: Part-Time

Job : 44760

• Work with end users to identify and deliver required PC services
• Act as a liaison and provide training and support to end users and staff on computer operations and other issues
• Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
• Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
• Document instances of hardware failure, repair, installation, and removal
• Construct, install and test customized configurations based on various platforms and operating systems
• Perform PC hardware and peripheral equipment improvements, upgrades, and repairs
• Maintain up-to-date knowledge of hardware and equipment contracts
• Responsible for other reasonable related duties as assigned

• Excellent technical knowledge of network and PC hardware
• Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
• Ability to operate tools, components and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation and OEM guides
• Background of strong customer service orientation
• Strong written and oral communication skills
• Self-motivated and directed
• Keen attention to detail
• Skilled at explaining technical subjects to non-technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
• Has in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Has some awareness of external trends and best practices
• Demonstrates flexibility and discretion in negotiations with customers and/or colleagues
• Ability to seek opportunities and set some goals for own development
• Ability to follow team and OTS procedures, but regularly evaluates those procedures
• Ability to know and follow standard operating procedures

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

• High school diploma or GED

Hourly Pay Rate is $15.60.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.