IT Manager - Modern Workspace & End User Computing

Are you ready to move your career forward and help shape our company’s and customers’ futures? If you aspire to challenge yourself, work with the best in the industry and join a successful team where you can make a meaningful contribution, then we invite you to join us at Ketjen Corporation, a provider of advanced catalyst solutions to leading producers in the petrochemical, refining, and specialty chemicals industries.

Together, we can create a legacy marked by innovation, excitement, and energy.

Ketjen is hiring for an IT Manager (Modern Workspace and End User Computing). This position is hybrid and located in Clear Lake, Texas, in‑office.

• Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency
• Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud‑first principles
• Standardize end‑user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience
• Lead roadmap for collaboration, mobility, and digital employee experience (DEX)

• Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and One Drive
• Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation
• Establish governance, lifecycle management, and security controls for collaboration environments
• Partner with business teams to embed collaboration tools into core workflows

• Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager
• Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11)
• Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM)
• Drive endpoint performance, reliability, and user experience improvements

• Partner with cybersecurity to enforce Zero Trust principles across the workspace
• Manage identity and access via Microsoft Entra  (Azure AD)
• Ensure endpoint and collaboration security using Microsoft Defender suite
• Implement DLP, information protection, and compliance policies across M365
• Maintain audit readiness and regulatory compliance for end‑user environments

• Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality
• Implement proactive monitoring and analytics for endpoint and user experience
• Oversee service desk and end‑user support models, ensuring SLAs and high satisfaction
• Drive automation and self‑service capabilities to reduce friction and improve productivity

• Manage strategic vendor relationships including Microsoft and hardware providers (Dell)
• Optimize licensing strategy and costs for M365 and endpoint tools
• Oversee hardware lifecycle management including procurement, refresh, and disposal
• Ensure cost‑effective delivery aligned with IT run‑rate targets

• Build and lead a high‑performing Modern Workplace / EUC team
• Establish governance frameworks, standards, and policies for workplace technologies
• Communicate strategy, roadmap, risks, and outcomes to executive leadership
• Drive organizational change management (OCM) to maximize adoption and value realization

• 8+ years in End User Computing, Modern Workplace, or IT Infrastructure roles
• 3+ years leading teams in workplace technologies or endpoint management
• Proven experience delivering enterprise‑scale M365 and endpoint transformations
• Strong track record of improving user productivity and reducing operational costs
• Deep expertise in Microsoft 365 ecosystem
• Endpoint management:
  Microsoft Intune, Autopilot, MDM/MAM
• Operating systems:
  Windows 11 and Windows platform management
• Identity & security:
  Microsoft Entra , Conditional Access, Zero Trust
• Collaboration platforms:
  Teams, SharePoint, One Drive
• Experience with endpoint security, patching, and compliance frameworks

• Experience with Microsoft Copilot and AI‑enabled workplace productivity tools
• Familiarity with Digital Employee Experience (DEX) platforms
• Experience integrating workplace tools with enterprise systems
• Relevant certifications:
  Microsoft Certified (Modern Desktop Administrator, Enterprise Administrator Expert)
• Experience in manufacturing or industrial environments with hybrid/field workforce needs

• Competitive compensation
• Comprehensive benefits package
• Professional and personal development resources

EEO is The Law. Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.