Help Desk Technician

Help Desk Technician – Houston, TX

Join Jay Group at our new Houston facility in support of our fulfillment operations.

Location:

Houston, TX (77040)

• Serve as the point of contact for employees’ IT issues and manage help desk tickets in a timely manner.
• Perform remote troubleshooting using diagnostic techniques and questions with customers.
• Access software updates, drivers, knowledge bases, and FAQs to resolve issues.
• Guide customers through the problem‑solving process, empowering them to resolve future issues.
• Resolve more complex issues in‑person, providing technical support over chat, phone, or in‑person.
• Install and update software, supervise data integrity, and support data transfers or file sharing.
• Set up and configure new and repaired devices, including warehouse devices, printers, and computers.
• Manage assets, maintain inventory records, and inspect hardware.
• Support operations by supplying functional devices and evaluating broken equipment for repair.
• Escalate unresolved issues to higher‑level support personnel.
• Diagnose technology problems related to business processes.
• Assist Network Engineers with lighter duties when needed.
• Participate in a support (on‑call) rotation, handling calls during nights and weekends.

• 401(k) with company discretionary match
• Health, dental, vision, life, and short‑term disability insurance
• Long‑term disability insurance
• Weekly pay
• Employee Assistance Program
• Paid holiday hours and paid time‑off

• High school diploma with at least 1 year of computer‑related experience, and 2 years in a help desk environment.
• Clear understanding of PC components, databases (SQL/ODBC), and scripting tools (.bat, .sql, Power Shell). Windows command‑line proficiency.
• Strong organizational, communication, and Microsoft Office skills.
• Self‑motivated, proactive, detail‑oriented, punctual, and reliable.
• Reliable transportation to meet shift hours and willingness to work overtime (especially during Q4), and availability for on‑call duty.
• Associate degree in computer science or CompTIA A+ certification preferred.
• Must submit a background check, be at least 16 years old, and be eligible to work legally in the United States.

Equal Employment Opportunity Employer.