Global IT Field Lead – Infrastructure, Projects & Support

Major Responsibilities:

• Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement/workflow automation solutions
• Develops IT support guides, training material and shares knowledge, ensuring IT teams know how to configure and support any deployed solutions
• Coordinates and leads special projects and tasks with cross-functional teams on an as-needed basis
• Provides proactive executive white glove support globally (direct as well as remote)
• Responsible for reporting on metrics
• Identifies support staff skills gaps, training needs, and provides coaching & feedback to cover technical challenges as needed
• Follows the established technology standards, policies, support processes and security requirements
• Conducts project reviews on schedule, prepares and issues progress reports, raises and/or escalates any identified issues to the appropriate level for action
• Performs technical support actions, including, but not limited to:
  • Endpoint configuration (PCs as well as mobile devices), deployment and upgrade
  • Deploy and support standard collaboration technologies (O365) such as Microsoft Teams, One Drive
  • Troubleshoot Teams and HP/Poly video conferencing endpoints and smart displays like Surface Hubs
  • Perform device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and Service Now
  • Resolve incidents, request and tasks for deployed infrastructure services to end-users, including resolving complex problems
  • Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions)
  • End‑user hardware assets and configuration life cycle management through tools like Service Now
  • Performs moves, adds, and changes
• Travels to offices / job sites for short term project support as needed

• Requires bachelor’s degree (or international equivalent) and 8+ years of relevant experience or 12+ years of relevant work experience in lieu of degree. A combination of experience and technical certifications may also meet this requirement
• Must have a good understanding of the major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and how to plan their implementation
• Project Management Professional (PMP) certification

• Interpersonal Skills
  • Excellent interpersonal and stakeholder management skills
  • Excellent written and verbal communication skills
  • Excellent time management skills and ability to work under pressure to meet deadlines
  • Excellent ability to manage competing priorities
• IT Infrastructure Management Experience (Advanced)
  • Providing solutions, troubleshooting complex issues
  • Expertise in Service Now IT Service Management (ITIL)
  • Fully proficient in managing IT hardware assets
  • Experience in IT vendor management
  • Advanced knowledge of information security practices
• Technical Knowledge (Advanced)
  • End User computing
    • Windows 10 and 11
    • Virtual Desktop Infrastructure
    • Mobile Device Management
  • Modern Collaborative Technologies & Cloud Computing Tools
  • HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing
  • Microsoft 365 – Teams, SharePoint, One Drive
  • Azure Active Directory
  • Power‑BI and Power‑App
• Knowledge of Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.)
• Knowledge of the software and integration architecture for document management, project controls, engineering, workflows and dashboards
• Experience of mid-scale Engineering, Procurement, and Construction (EPC) projects

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

Bechtel offers robust benefits designed to help our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, we have the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e‑mail their request to