IT Analyst II

IT Analyst II - Level 3 Application Support

Location:

Houston, TX

Job Category: Level 3 Application Support
Position Type: Contract to Permanent (6 month CTH)

The IT Analyst is instrumental in administering, securing, and operating a hybrid IT estate that spans on-premises infrastructure and a fully cloud-based Microsoft 365 environment. Covering end user support, virtualization, cloud identity, endpoint management, networking, and security, this is a full‑spectrum role that balances day‑to‑day operational support with strategic project execution.

• Administer Entra  (Azure AD) including user and group lifecycle, Conditional Access policies, MFA enforcement, and SSO integrations across 300 users and 3 tenants
• Manage the Windows endpoint fleet of 500 devices and 20 macOS devices via Microsoft Intune including configuration profiles, compliance policies, app delivery, and Autopilot provisioning
• Administer Microsoft 365 tenant including Exchange Online, Teams, SharePoint Online, One Drive, and licensing
• Maintain and support on‑premises application server infrastructure hosted on VMware ESXi across 25 hosts and approximately 150 virtual machines spanning production, QA, and development environments
• Perform routine server administration tasks including patching, health monitoring, resource optimization, and incident response for physical and virtual workloads in the MDF
• Support day‑to‑day network operations across a Meraki environment
• Maintain endpoint security posture and patch compliance across the fleet via Kaseya VSA; support Zscaler client deployments on endpoints as directed
• Assist with vulnerability remediation using Microsoft Defender for Endpoint and endpoint security tooling
• Assist with backup integrity checks and participate in DR planning and scheduled recovery testing
• Use Power Shell for basic administrative tasks; willingness to learn and grow scripting skills over time
• Handle L1 and L2 support tickets covering workstations, laptops, printers, mobile devices, and connectivity issues across office and warehouse locations
• Serve as the escalation point for tickets that exceed L1 scope and require deeper system or platform knowledge
• Set up and configure new endpoints with standardized builds, software, and security tooling via Autopilot and Intune
• Assist IT team with camera system locations, installations, and maintenance
• Respond to emergency issues that require on‑site presence including travel to datacenter locations as needed
• Document system configurations, changes, and procedures; contribute to knowledge base to reduce repeat escalations
• Execute IT projects as assigned including migrations, deployments, and policy rollouts with minimal supervision

• Demonstrated hands‑on experience administering IT systems in a corporate environment
• Solid working knowledge of Microsoft 365 including Exchange Online, Teams, SharePoint, and One Drive
• Hands‑on experience with Entra  (Azure AD) actual administration, not just awareness
• Experience with Microsoft Intune for endpoint management and policy deployment
• Experience supporting Windows Server environments including patching, health monitoring, and basic troubleshooting
• Basic familiarity with virtualization ability to provision and manage virtual machines (VMware ESXi or similar)
• Foundational networking knowledge including TCP/IP, DNS, DHCP, VLANs, and basic firewall concepts
• Comfortable handling L1 and L2 support tickets and communicating professionally with end users
• Strong troubleshooting methodology focused on root cause, not just symptoms
• Ability to work independently and manage workload without constant direction
• Strong documentation practices and system change tracking habits
• Clear written and verbal communication skills

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 60 pounds to support hardware installations and equipment moves
• Ability to work in server room, MDF, and warehouse environments as needed
• Occasional travel to datacenter and office locations for on‑site support and maintenance

$28.00 - $32.00